The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

The Doctor Can Talk With You 24/7/365

September 19, 2016

Skip time-consuming visits to the urgent-care center if you really don’t need to go. With more than 1 million consultations, a national network of experienced doctors and an average callback time of 10 minutes, Teladoc provides convenient, high-quality healthcare to its members. Teladoc is a feature of DoD NAF medical plans in most U.S states…

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Get Ready for Open Enrollment

September 19, 2016

Nov. 7 through Dec. 2 is open enrollment time for medical and dental insurance, other benefits Circle Nov. 7 through Dec. 2 on your calendar as dates to remember. That’s the 2017 open enrollment  period when eligible associates can sign up for Exchange benefits. Changes take effect on Jan. 1, 2017. Information on the Exchange’s…

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Great News for Exchange Retirees

September 19, 2016

Get online access to pension information all the time here. Once you have signed in, you can: Change address, direct deposit bank information, tax withholding View 18 months of statements and tax forms from current, prior years Request stop payments and reissue outstanding checks Need help with your username or password? Call (877) 247-2769 or…

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2016 Obituaries, Transfers and Retirements

September 1, 2016

January 2016 February 2016 March 2016 April 2016 May 2016 June 2016 July 2016 August 2016 September 2016 October 2016 November 2016 December 2016  

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Director/CEO Tom Shull meets with third-country nationals who work in some contingency locations.

Continuing the Spirit of Selfless Service

August 30, 2016

From Director/CEO Tom Shull Fifteen years ago, the world witnessed unprecedented destruction in New York City and Washington, D.C. In the ensuing months and years, Exchange associates have served with Soldiers, Airmen, Sailors and Marines, exemplifying our motto—We Go Where You Go. On that September morning, then-Washington Office Director Bob Ellis was waiting for a meeting…

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Soldiers pose with an Exchange associate.

Your Story is Important to Us

August 30, 2016

I urge all associates who have worked for years at the Exchange to tell us your story of working for our great organization—the experiences, sights and fond memories—so we can have a living repository of people whose boots were on the ground and on the front lines of serving the world’s greatest customers.

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Eight Great Ways to Engage Shoppers During Product Demos

August 30, 2016

Going into Exchanges with his Air Force father, Ricky Cabral loved seeing products being demonstrated. Years later, his managers at Japan’s Yokota AB now say the Exchange hardlines supervisor elevated product demonstration to an art form. During a commissary healthy life-style event, Cabral’s product demos sold nearly $1,200 in SodaStreams, Vitamixes, George Foreman grills, and…

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2015 Annual Report Cover

2015 Exchange Annual Report Released

August 29, 2016

The 2015 annual report is now available for viewing. The report acknowledges the tremendous achievements made by the Exchange team throughout 2015 and chronicles many achievements in the exchange system’s landmark 120-year history.

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These Associates Rock, Customers Say

August 18, 2016

Priscilla Sangalang Overseas Region/Andersen AFB, Guam Great customer service was recognized today by Air Force Maj. Butler stationed here on Andersen AFB. He said that Priscilla’s customer service is exceptional. Every time he comes shopping at our store, she provides outstanding customer service from entering the store until he checks out. She never rushes through…

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15 Years Later, Vivid Memories Remain from Serving Downrange Warfighters

August 16, 2016

Since the 9/11 terror attacks, more than 4,500 associates have deployed voluntarily to Southwest Asia and the Middle East to serve troops fighting in Afghanistan and Iraq. They returned home with amazing tales of the sights, smells and dangers in lands most Americans only saw on TV. From Ground Zero to Iraq Take Steve Williams, for…

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