Senior Leadership Editorials

Jim Jordan

Celebrating Legacies, Looking Toward Our Future Leaders

By Tom Shull / August 1, 2016 /

Two valued team members, our Chief Financial Officer Renee Figge and President/Chief Operating Officer Mike Howard, are readying to enjoy the rewards of the Exchange’s unmatched deferred compensation plan as they embark on new journeys in retirement. Originally a management trainee, Renee dedicated three decades to protecting and preserving the Exchange’s fiscal health in our…

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Congratulations on 121 Years of Service!

By Tom Shull / July 1, 2016 /

This month, the Exchange celebrates 121 years of serving Soldiers, Airmen and their families. A lot has changed in those 12-plus decades. What began on the American frontier as individual Army post exchanges, often one-room stores, is now a single global $8.5 billion enterprise and No. 52 on the National Retail Federation’s top 100 retailers…

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Be Proud of Your Legacy: You are the Backbone of the Country

By Tom Shull / June 1, 2016 /

As I write this column, the Exchange has just wrapped up the 2016 MSM/GM conference. GMs, MSMs and key headquarters executives coming together, sharing ideas strengthen us as a team as we confront the challenges of a shrinking military and an ever-increasing competitive retail environment. It was inspiring to recognize the many deserving Exchanges that…

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Pausing to Honor the Fallen On Memorial Day, Let’s Remember the Heroes

By Tom Shull / May 1, 2016 /

We are a free nation because of these great Americans. We remain free because of the people we have the privilege to serve today. On Memorial Day, the nation pauses to honor service members who, in Abraham Lincoln’s words, “gave the last full measure of devotion” while serving our nation. We are a free nation…

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Celebrating Achievements, Looking Toward Future

By Tom Shull / April 1, 2016 /

Congratulations! It is Truly an Honor to Serve with Each of You  I have exciting news to share about the Exchange’s 2015 financials. I have seen the preliminary results, and our team can be proud of what is projected to be record-setting dividends for the past year. Once we have the final results, I will share…

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We Appreciate You, Associates!

By Tom Shull / March 1, 2016 /

Exceptional Results are Work of Entire Team  We appreciate you! I begin this month’s column by thanking each of you for your dedication, commitment and passion in serving our country’s Soldiers, Airmen and their families. Impressively, earnings have been very strong at $367 million—almost 7 percent better than expected. These exceptional results are the work…

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Share the Connections

By Tom Shull / February 1, 2016 /

Tell Customers, Coworkers of Your Military Connections Happy new fiscal year! 2015 has come to a close, a year in which we celebrated 120 years of service and support. How fortunate we are to continue a legacy 12 decades in the making. The start of any new year is an opportunity to reflect upon the…

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An Inspiring, Impressing Trip Downrange

By Tom Shull / January 1, 2016 /

Eight stores in three countries in four days Happy New Year! It’s hard to believe just a few short months ago, we were celebrating our 120th anniversary in the heat of summer. With our biggest shopping season just wrapped up, our thoughts turn to preparing for the annual inventory and then focusing on our initiatives…

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