Daily Decisions: Choosing What Path To Take
In May, many of our teammates had the opportunity to hear Melissa Stockwell present at…
Senior Leadership Editorials
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Emerging Challenges Lead to Realignment of Regions
Emerging international challenges in Europe and Southwest Asia required us recently to reexamine the Exchange’s…
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Customer Experience is Key for SVP Karen Cardin
The eCommerce/customer experience team consists of the e-commerce store functions and the omni-channel marketing functions…
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Share the Good News About VetVerify and the Veterans Online Shopping Benefit
The Army & Air Force Exchange Service, Coast Guard Exchange, Marine Corps Exchange and Navy…
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The Power of the Customer Experience
Customer service is a topic any worthwhile organization takes seriously. A company may have the…
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‘Extreme Ownership’ Will Ensure Veterans Online Shopping Benefit Success
At the Exchange, from associates at headquarters to sales associates in the field, “extreme ownership”…
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Omni Channel SVP Mickey Bradford on Delivering a Complete Customer Experience
Michael “Mickey” Bradford is the SVP of the new Omni Channel Directorate established January.The Exchange…
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Veterans Online Shopping Benefit—Our Success Depends on You
As the launch of the Veterans online shopping benefit approaches Nov. 11, each Exchange associate…
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Getting to the Core of Success
In my last Exchange Post column, I talked about our legacies and the lasting impact…
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Building a Better Benefit — Our Six Keys to Success
2017 is shaping up to be a disruptive year for retail. Macy’s is closing 68…
