Tom Shull

Team Exchange’s Hard Work Pays Off in a Successful Black Friday Weekend

By Tom Shull / December 9, 2024 /

Team, Months of hard work across the Exchange paid off as Black Friday weekend sales were up more than 2% vs. 2023. The Merchandising, eComm, Logistics and Store Operations teams, working closely with all five regions, spend months preparing for this annual event, which is executed by store teammates worldwide who are passionate about serving…

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Head shot of Exchange Director/CEO with text.

This Holiday Season, Share the Exchange Story of Serving Those Who Serve and Have Served

By Tom Shull / December 3, 2024 /

As you spend time with loved ones this season, please keep in mind that holiday gatherings create special opportunities to share our amazing story of serving those who serve and have served.

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Director/CEO Update: Winning Strategies Strengthening Hard-Earned Exchange Benefit

By Tom Shull / September 16, 2024 /

Your amazing work to advance our strategic priorities is creating incredible momentum as we head into the final stretch of 2024. Team Exchange’s commitment to outstanding execution is fueling impressive results.

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Exchange Director/CEO Tom Shull and Bass Pro Shops founder and noted conservationist Johnny Morris display the agreement to bring Bass Pro Shops to the Exchange

A Big Catch: Bass Pro Shops Collaboration Launching Soon

By Tom Shull / September 4, 2024 /

The collaboration is part of the Exchange’s priority to bring the best national brands to America’s heroes tax-free.

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Head shot of LTG Arthur J. Gregg.

In Memoriam: LTG Arthur J. Gregg, 1928-2024

By Tom Shull / August 28, 2024 /

One of the namesakes of Fort Gregg-Adams, LTG Gregg, who passed away Aug. 22, held the distinction of being the only living person in modern Army history to have an installation named after him. He is also part of Exchange history.

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Take the Associate Engagement and Job Satisfaction Survey

By Tom Shull / July 17, 2024 /

This year’s survey, which will be available through July 31, will feature more actionable and measurable questions aimed at benchmarking associate satisfaction and engagement within the Exchange.

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Head shot of Exchange Director/CEO Tom Shull on blue background.

Exchange is Now 52nd-Largest Retailer in United States

By Tom Shull / July 15, 2024 /

According to the National Retail Federation’s annual list of the best-performing retailers, the Exchange is now outperforming major retailers such as Hobby Lobby and JCPenney.

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In Memoria – Senator Jim Inhofe

By Tom Shull / July 11, 2024 /

Oklahoma’s longest-serving U.S. senator, Jim Inhofe passed away this week at age 89. He was a staunch advocate of the hard-earned benefits the Exchange is honored to provide service members and their families.

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Words From the Director/CEO: A Post-First Quarter Update on Exchange Priorities

By Tom Shull / June 10, 2024 /

Team, At the Retail, Food and Services Managers Conference in March, we talked about strategic priorities for 2024, which will build on the successes of recent years. The Exchange continues to move forward and grow stronger. The first quarter of fiscal 2024 has already seen strong results. Earnings were $77 million, up 12% over plan.…

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Words from the Director/CEO: How Exchange Teams Strengthened the Benefit in 2023

By Tom Shull / February 20, 2024 /

With momentum on our side, Team Exchange moved out to score big wins on critical strategic priorities to increase efficiencies and enhance the customer experience:

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