Exchange Annual Report 2016
Our 2016 Annual Report is now online and chock full of details regarding many of the Exchange’s amazing achievements last year.
Senior Leadership Editorials
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Daily Decisions: Choosing What Path To Take
In May, many of our teammates had the opportunity to hear Melissa Stockwell present at the Express seminar in Orlando. A highly decorated Soldier who was injured in Iraq on April 13, 2004, Melissa lost…
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Emerging Challenges Lead to Realignment of Regions
Emerging international challenges in Europe and Southwest Asia required us recently to reexamine the Exchange’s overseas capabilities to ensure we can fully support the ever-growing number of important bilateral and multilateral military exercises and training…
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Customer Experience is Key for SVP Karen Cardin
The eCommerce/customer experience team consists of the e-commerce store functions and the omni-channel marketing functions for the Exchange. It is paramount for customers to have the same seamless and frictionless experience no matter how they…
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Share the Good News About VetVerify and the Veterans Online Shopping Benefit
The Army & Air Force Exchange Service, Coast Guard Exchange, Marine Corps Exchange and Navy Exchange are honored to finally recognize our Veterans’ time in uniform. Confirming Veterans’ eligibility to shop in advance of Nov.…
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The Power of the Customer Experience
Customer service is a topic any worthwhile organization takes seriously. A company may have the best product selection at the best prices, but a poor customer experience can undermine all of that in one interaction.
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‘Extreme Ownership’ Will Ensure Veterans Online Shopping Benefit Success
At the Exchange, from associates at headquarters to sales associates in the field, “extreme ownership” should describe the posture we all take to ensure the rollout of the Veterans online shopping benefit is a success.…
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Omni Channel SVP Mickey Bradford on Delivering a Complete Customer Experience
Michael “Mickey” Bradford is the SVP of the new Omni Channel Directorate established January.The Exchange Post sat down with Bradford to learn more about the directorate and his plans for the future in this month’s…
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Veterans Online Shopping Benefit—Our Success Depends on You
As the launch of the Veterans online shopping benefit approaches Nov. 11, each Exchange associate plays a vital role in welcoming approximately up to 15.5 million Veterans back to their military family. Years of effort…
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Getting to the Core of Success
In my last Exchange Post column, I talked about our legacies and the lasting impact we make on those around us. Building a legacy takes time and, fortunately, we have the tools to help not…
