OPERATION: Call Out—Western Region
Western Region recognizes Lourdes Neff, Delma Edwards and Nicholas Dominguez for their outstanding hard work and unwavering dedication to our customers.
Lourdes Neff
Restaurant Manager
Nellis Exchange
Lourdes’ unwavering commitment and exemplary leadership have set a new standard of excellence for Qdoba. Her remarkable ability to guide her team has led to flawless inspections, putting her team in the Queso Club six consecutive times, with an outstanding score of 102 or higher. Lourdes’ dedication to training and mentoring her staff ensures that they are equipped to elevate Qdoba to new heights. Her focus on exceptional customer service is evident in every interaction, earning the loyalty of service members and their families. With total net sales 13% above AFP YTD and a DOR 28% above AFP YTD, the results speak volumes about her hard work and dedication. Lourdes’ commitment to excellence inspires everyone around her and reflects in everything she does.
Delma Edwards
Owner, Eagle River Quiltworks
Joint Base Elmendorf-Richardson Exchange
Delma is a new vendor partner who has generated more than $14k in sales for the JBER Exchange since joining the team in April 2024. She has grown a steady following for her one-of-a-kind locally made quilts. She has expanded to offer sewing classes at the Exchange for the JBER community after continued demand from her customers. Her vision is to offer basic and advanced sewing techniques for any person. Classes will be offered once a quarter, and the first class had a positive impact on the JBER community. Her efforts help give the community meaningful activities to engage, socialize and participate in during those long cold winters. Delma retired Air Force master sergeant with 24 years of service; this is her way of giving back to the community and she absolutely loves what she does. Thank you, Delma, for your hard work, purpose, and partnership. We look forward to your continued growth with the Exchange
Nicholas Dominguez
Customer Experience Associate
Fort Bliss Class VI
Nicholas has significantly increased the number of MILITARY STAR card applications, tripling the previous average of five per year. This fiscal year alone, he has submitted 20 applications, with a remarkable 18 approvals. Nicholas has been the driving force behind the successful promotion of reusable bags, contributing to increased add-on sales. His exceptional customer service is consistently recognized by customers who frequently inquire about him when he’s not present. Nicholas is a valuable asset to the team, demonstrating strong performance in sales and customer service.
