Where Heroes Work: Pilar Pendergrass, Fort Bragg

One in a series spotlighting Veteran and military spouse associates, who bring unique experiences to the Exchange mission.

Who is she: Pilar Pendergrass, retail business manager, Fort Bragg

Years with the Exchange: 22 years

Military connection: Pendergrass’ military ties run deep—she is a proud Army spouse, the daughter of a Soldier, and the granddaughter of a Navy retiree.  Pendergrass’ husband, nephew and father all served in the Army, continuing a legacy of military service. “I grew up around uniforms,” Pendergrass said. “It’s always been a part of my life.”

Memories of Exchange support: Pendergrass’ career has taken her to the front lines. She’s deployed with the Exchange to Kuwait and Afghanistan, where she witnessed firsthand how the organization provides comfort and familiarity to service members downrange.

“It’s powerful to see how much a simple shopping experience can mean to someone far from home,” Pendergrass said. “I’ve been that person and now I get to give that feeling to others.”

Pendergrass’ commitment was also tested—and strengthened—by her own family’s military journey. While her husband frequently PCSs, Pendergrass stays behind to keep their children rooted and stable. She credits her grandmother, who raised five children while her husband served at sea, as her role model.

“I see myself in her story,” Pendergrass said. “She was strong, and I strive to be the same.”

Why she joined the Exchange: Her career choice was inspired by her grandfather’s military service and her early experiences visiting the Navy Exchange as a child on the island of Guam.

“We’d go to the NEX with my grandparents, and even at 11 years old, I could feel there was something special about it,” Pendergrass said. “I didn’t know it then, but those memories planted the seed for the career I have today.”

Why the Exchange is the best place for Veterans or military spouses to work: The Exchange offers more than just employment—it offers flexibility, continuity and a mission-driven environment.

“It opens doors for spouses, especially those who move frequently or are caring for kids alone,” she said. “Whether you’re stationed in Europe, Guam or here in the U.S., the Exchange is there. It allows you to grow, stay connected and contribute to something bigger.”

After 22 years, Pendergrass remains just as inspired as the day she joined.

“I’m here for the mission, for my family and for the troops. I love what I do—and I plan to keep doing it until I retire.”