OPERATION: Call Out—Eastern Region

Eastern Region would like to recognize Susan Pulido, Qumar Abdullah and Brian Draine for their outstanding contributions and steadfast support of the Exchange mission. Their commitment to delivering exceptional customer service is clear and they are making a real impact.

Susan Pulido
Logistics Assistant
U.S. Military Academy Exchange

Susan is a dedicated logistics assistant with the USMA Exchange. From May through August, Susan takes the lead on managing “Camp Natural Bridge,” a vital summer camp project supporting West Point Cadets. She plays a key role in organizing the setup of the facility, coordinating closely with her team to ensure everything runs smoothly. Susan’s deep understanding of the camp’s needs allows her to expertly manage merchandise orders and transfers throughout the season—keeping operations seamless. Remarkably, she handles all of this while continuing to perform her regular duties with the same level of excellence. Susan’s ongoing commitment to Camp Natural Bridge reflects her incredible work ethic and unwavering dedication. Her contributions do not go unnoticed and are truly appreciated. Thank you, Susan!

Qumar Abdullah
Shift Manager
Fort Myer Express

 Qumar is a valued member of the Fort Myer Express team because of his exceptional dedication and performance. Through his hard work, reliability and commitment to excellence, Qumar plays a key role in ensuring our facility consistently exceeds customer expectations. Qumar brings a positive attitude, a strong work ethic, and a team-first mindset to every task. His outstanding customer service and leadership by example have a direct impact on our success and culture. He not only helps drive our mission forward but also sets the standard for those around him. Thank you, Qumar, for your professionalism and the pride you bring to your work. You are a true asset to the team!

Brian Draine
Barista, Starbucks
Malcolm Grow Hospital, Joint Base Andrews

Kudos and strong commendations to Brian Draine for his exceptional performance and contributions to our team. Brian consistently demonstrates outstanding customer service skills, building rapport and fostering positive relationships with our clientele. His ability to provide insightful drink suggestions and proactively assist customers is highly valued. Beyond his direct customer interactions, Brian’s dedication extends to supporting his colleagues. He consistently prepares for upcoming shifts, willingly assists teammates during absences and offers invaluable support across the team. His presence is noted by customers and staff alike, highlighting his positive impact on the overall work environment. His cheerful demeanor, positive energy, and exceptional work ethic are highly commendable and significantly contribute to our team’s success. The consistently positive feedback from our customers further underscores Brian’s exceptional contributions!