OPERATION: Call Out—Eastern Region

Eastern Region would like to recognize Alex Mack, Dolores Rodriguez and Taeko Westfall for their contributions and support of the Exchange mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

Alexander Mack
Warehouse Worker
Fort Bragg/Seymour Johnson AFB

Since beginning his Exchange career in October 2021, Mr. Mack, as he is lovingly known to all at the Seymour Johnson BX, has shown his dedication to the Exchange mission through his unparalleled work ethic. Never turning down or complaining about a task, Mr. Mack exemplifies the meaning of “family serving family.” He goes out of his way every day to ensure our customers are taken care of. From maintaining sales floor stock to custodial work, Mr. Mack always gives 110%. He even volunteers to assist the main store in unloading distribution center trucks. The entire Seymour Johnson Exchange family appreciates Mr. Mack’s efforts to elevate the Exchange and support our mission!

Dolores Rodriguez
Foreman, Starbucks
Fort Bragg

The Fort Bragg team compliments Dolores Rodriguez and her unwavering commitment to North Post Starbucks. Dolores’ dedication to being a leader and pillar of support for the entire team make her an integral part of the dream. Her ability to teach and nurture those around her is deeply admirable. People from all over Fort Bragg come to North Post just to see her. She goes above what is necessary to ensure stability in the store. Her assistance to all clientele is highly valued. Dolores is always willing to learn what is new and stay up to date with all that is mandatory. She has been a dedicated Exchange associate since about 2009, having worked in Virginia, Alaska and Belgium. We have nothing but kind words to share about Dolores.

Taeko Westfall
Services Business Manager
Joint Base Langley-Eustis

Taeko Westfall has been with the Exchange for 20 years. Her broad range of experience and work across multiple departments has shaped her into a well-rounded and highly effective manager. She has worked tirelessly to enhance the variety and quality of products and services available to customers at the Fort Eustis PX and Langley AFB BX malls. Through consistent communication and collaboration with vendors, Taeko has successfully managed and expanded JBLE’s concessions program. Under her leadership, Services has launched several key additions, including The UPS Store and a new trading card vendor at Langley AFB, as well as new self-service stores at the barracks and massage chairs at Fort Eustis. JBLE Services has achieved year-to-date sales exceeding $10 million, with commissions totaling more than $1,096,000. Taeko continues to be a crucial asset to the Exchange, ensuring that the services offered truly meet the needs of our customers.