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IG Office Announces 2024 Fraud, Waste and Abuse Awareness Effort
During the past five years, fraud at the Exchange Inspector General (IG) Office represent less than 3% of our total IG Hotline intakes. This suggests the Exchange’s efforts to prevent fraud seem to be working.…
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How Do We Get to Root Causes of Customer Complaints?
Handling complaints quickly and fully is a great opportunity to enhance relationships with customers and build loyalty, too.
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An Ounce of Prevention: Celebrating a Unique Anniversary
Forty years ago, President Carter created inspector general offices in the federal government, including the one at the Exchange.
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Fraud, Waste and Abuse: Every Associate a Sensor
The Exchange Office of the Inspector General compiled data from a recent Fraud, Waste and Abuse (FWA) Survey. We learned a lot from the information associates provided and are happy to share the observations.
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Inspector General Makes the Case for Combatting Fraud, Waste and Abuse
trol to help prevent these things from happening? Tune in next month for the answer and tips to keep your workplace compliant and efficient.