Key to providing exceptional experiences is to resolve customers’ needs or concerns at the earliest opportunity, hopefully at the point of sale or first contact. When an issue isn’t resolved at first contact, a small…
Despite goat paths and rugged mountain tunnels, the Exchange’s Logistics Directorate managers and drivers always seem to get the goods to the troops in contingency locations. Read how they do it.
The Exchange supports 14,000 troops participating in the training exercise in the Black Sea region, with mobile field exchanges (MFEs) at Cincu and Papa Air Base, Hungary; as well as semi-permanent stores located at MK…
To deliver a taste of home to Soldiers participating in Saber Guardian 17, the U.S. Army Europe-led multinational military exercise in the Black Sea region this summer, Vasquez and six Exchange teammates staffed a 53-foot-long…
Far from the friendly confines of the United States sits an air base that has no gate or roads leading into it. The only way in or out is by air, and even that mode…
Holloman AFB Store Associate Elena Carter not only understands the meaning of Family Serving Family, she is also aware of the difference her blue Exchange shirt makes on Soldiers, Airmen and their families.
RAF FAIRFORD, U.K. – Associates went to the tip of the spear in June with three “rodeos” for Airmen during the historic positioning of the U.S. bombers at this installation. During the month, 600 Airmen…
Kristopher Cubacub, services business manager at Offutt AFB, Neb., doesn’t just serve the military community—he’s part of the military community.
The last of the McGhee band of brothers will retire this month, ending a combined 125 years of service to those who serve.
Kent, a young special needs customer, spent months eyeing the cake book at Germany’s Ramstein AB Express, dreaming of his birthday cake. When Kent’s special day finally arrived, Kent’s mom, Rebecca, went to the Express…
