As brick-and-mortar retailers invest heavily in strengthening online offerings and e-commerce powerhouses acquire competitors to leverage physical stores, we are witnessing a seismic shift in retail. Fortunately, we saw this coming and began focusing resources,…
A large part of what makes the Exchange unique is our capability and dedication to care for service members far from home. We provide to our heroes in far-flung corners of the world the familiar…
Our 2016 Annual Report is now online and chock full of details regarding many of the Exchange’s amazing achievements last year.
Emerging international challenges in Europe and Southwest Asia required us recently to reexamine the Exchange’s overseas capabilities to ensure we can fully support the ever-growing number of important bilateral and multilateral military exercises and training…
The Army & Air Force Exchange Service, Coast Guard Exchange, Marine Corps Exchange and Navy Exchange are honored to finally recognize our Veterans’ time in uniform. Confirming Veterans’ eligibility to shop in advance of Nov.…
At the Exchange, from associates at headquarters to sales associates in the field, “extreme ownership” should describe the posture we all take to ensure the rollout of the Veterans online shopping benefit is a success.…
As the launch of the Veterans online shopping benefit approaches Nov. 11, each Exchange associate plays a vital role in welcoming approximately up to 15.5 million Veterans back to their military family. Years of effort…
2017 is shaping up to be a disruptive year for retail. Macy’s is closing 68 stores, Sears is working to sell its storied Craftsman brand to stave off bankruptcy, Neiman Marcus is showing –8% comp…
Each new year offers an opportunity to reflect on where we have been, where we are going, and perhaps those who inspired us. To start 2017, please allow me to share some memories of someone…
Happy holidays! This month, we are privileged to celebrate this special time of year with our family, at home and at the Exchange. This is a time to reflect on the year that was and…
