The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

Read More

#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

Read More

Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

Read More

Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

Read More

What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

Read More

OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

Read More

OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

Read More

OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

Read More

OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

Read More

OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

Read More

LATEST NEWS

130 Years of Family Serving Family: Dimas Maldonado, UK/Norway Consolidated Exchange

July 10, 2025

For the services business manager, the best part of his job is knowing he’s helping create the same kind of memories he cherished growing up. “The PX was a huge part of our family life,” he says.

Read More

Exchange Improves Connectivity at Ramstein with Temporary Cell Tower

July 9, 2025

The new temporary tower was put into operation while four additional permanent cell towers are constructed at Ramstein Air Base, improving the Quality of Life for Warfighters and families.

Read More
Brian and Melissa Culberson photo with 130 Years of Serving Family text.

130 Years of Family Serving Family: Melissa and Brian Culberson, HQ

July 8, 2025

The couple, who met at the Exchange, continue a Culberson family legacy of serving those who serve–Brian’s parents both worked at the Exchange for more than 30 years, and his brother was also an associate.

Read More

Dan Daniel Associates Gain Key Knowledge at Safety & Health Fair

July 7, 2025

About 300 associates attended the event, which featured 14 Exchange vendors.

Read More
Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Pacific Region

July 7, 2025

Dailene Hime, Hannah Brettelle and Cho, Kwi-ye represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experience for our service members, retirees and their families within our communities.  We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!”

Read More
Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Europe Region

July 7, 2025

The hard work and dedication to our service members provided by Valeria McNeil, Marcus Vail and Philipp Fruth are outstanding. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe team!”

Read More
Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Eastern Region

July 7, 2025

Eastern Region would like to recognize Jonna Simpson, Minerva Torres and Jill Pellegrini for their commitment to excellence and ability to raise the bar to the next level in customer service in support of the Exchange mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

Read More
Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Central Region

July 7, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Congratulations, George Aaron Thomas, Gregory Glassco and Angie McCue.

Read More
Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Western Region

July 7, 2025

Western Region recognizes Andrew Glaser, Makenzi Wright and Cynthia Ivone for their outstanding hard work and unwavering dedication to our customers.

Read More
Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

The Week That Was in the Exchange Post

July 3, 2025

ICYMI, here’s the week in Exchange Post coverage.

Read More

NEWS BY CATEGORY