The Week That Was in the Exchange Post
This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…
Read More#FlashbackFriday: 1992—The Beginning of the Balkans Mission
In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…
Read MoreService Award Winners for September
The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)
Read MoreFort Gordon Associate Celebrates 50 Years—And Then Some
Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.
Read MoreWhat Tort Claims Are—and Your Role in Preventing Them
A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.
Read MoreOPERATION: Call Out—Pacific Region
Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!
Read MoreOPERATION: Call Out—Europe/SWA Region
Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!
Read MoreOPERATION: Call Out—Eastern Region
Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!
Read MoreOPERATION: Call Out—Central Region
These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.
Read MoreOPERATION: Call Out—Western Region
Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.
Read MoreLATEST NEWS
130 Years of Family Serving Family: Dimas Maldonado, UK/Norway Consolidated Exchange
For the services business manager, the best part of his job is knowing he’s helping create the same kind of memories he cherished growing up. “The PX was a huge part of our family life,” he says.
Read MoreExchange Improves Connectivity at Ramstein with Temporary Cell Tower
The new temporary tower was put into operation while four additional permanent cell towers are constructed at Ramstein Air Base, improving the Quality of Life for Warfighters and families.
Read More130 Years of Family Serving Family: Melissa and Brian Culberson, HQ
The couple, who met at the Exchange, continue a Culberson family legacy of serving those who serve–Brian’s parents both worked at the Exchange for more than 30 years, and his brother was also an associate.
Read MoreDan Daniel Associates Gain Key Knowledge at Safety & Health Fair
About 300 associates attended the event, which featured 14 Exchange vendors.
Read MoreOPERATION: Call Out—Pacific Region
Dailene Hime, Hannah Brettelle and Cho, Kwi-ye represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experience for our service members, retirees and their families within our communities. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!”
Read MoreOPERATION: Call Out—Europe Region
The hard work and dedication to our service members provided by Valeria McNeil, Marcus Vail and Philipp Fruth are outstanding. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe team!”
Read MoreOPERATION: Call Out—Eastern Region
Eastern Region would like to recognize Jonna Simpson, Minerva Torres and Jill Pellegrini for their commitment to excellence and ability to raise the bar to the next level in customer service in support of the Exchange mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!
Read MoreOPERATION: Call Out—Central Region
These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Congratulations, George Aaron Thomas, Gregory Glassco and Angie McCue.
Read MoreOPERATION: Call Out—Western Region
Western Region recognizes Andrew Glaser, Makenzi Wright and Cynthia Ivone for their outstanding hard work and unwavering dedication to our customers.
Read MoreThe Week That Was in the Exchange Post
ICYMI, here’s the week in Exchange Post coverage.
Read More