In August 2016, the Exchange received 1,069 comments from customers through all channels.
Complaints about associates make up the majority of our customer comments. The most common complaints: associates not acknowledging customers, displaying bad attitudes, making rude comments and having no sense of urgency when serving them.
Use these three tips to improve customer service
- Greet customers as soon as they enter your area. Customers are our first priority. A simple smile and a “hello” lets customers know you see them and makes you more approachable.
- Smile! Make your customer’s day with a smile. A smile and a kind word can turn a bad day into a good one.
- Respect your customer’s time. By showing a sense of urgency and keeping wait times short as a cashier, food-service worker or customer service associate, our customers will appreciate it.
If we make our customers feel important and valued, they will visit us more often.
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