You have online access to pension information, 24 hrs./day, 7 days/week: https://aafesretirement.mypenpay.com.
Once you have signed in, you can:
Need help with your username or password? Call State Street’s pension administration office, (877) 247-2769 or for international, (904) 791-2246.
Aloha from Hawaii, 03 Aug 2018 was my retirement date and would like to get update on how i will get my retirement certifate and info on my penison information…..Mahalo Raymondo
Mr. Rodriguez:
Thank you for writing to your Exchange Post.
Retirees can reach the Retiree Benefits Call Center at 800-519-3381 or Benefits@aafes.com
Steve Smith
Editor, The Exchange Post
Hi,
I cannot log in to see my pension, it won’t accept my social security number and last name combination to receive a PIN.
How can I get this information so I can receive a pension statement?
Thanks
Ms. Goldstein:
Thank you for writing to your Exchange Post. I’ve forwarded your comment to our benefits folks. They’ll be getting in touch with you.
Steve Smith
Editor, The Exchange Post
I need a copy of my 2019 pension statement for tax purposes asap
Thanks for reaching out. Please contact benefits@aafes.com.
I need a copy of my 2019 pension statement for tax purposes asap
Thanks for reaching out. Please contact benefits@aafes.com.
Didn’t receive pension check December1.
Ms. Weissman-Favilla:
Thank you for writing to your Exchange Post. I will forward your information along to the proper people.
Steve Smith
Editor, The Exchange Post
My husband was receiving a pension from State Street, he passed away in 2019, when I applied for survival befits I was denied, can u tell me why?
Hi, Rosalee.
Sorry for the delayed reply. Please call AAFES Retiree Benefits at 800-519-3381 or send an email to benefits@aafes.com. They should be able to assist you.
Vr,
Robert Philpot
The Exchange Post
I have tried several times to update my
address and as of today no results. I sent
a letter couple of weeks ago no response.
I need to update my address so I can get
a statement and taxes. Please help
Ms. Freeman:
Thank you for writing to your Exchange Post. I’ve just forwarded your message to our benefits folks.
Steve Smith
Editor, The Exchange Post
I need to discuss with representative in regards to reduction in my pension coming up end of this year. Also, communication at best thru my email due to my deafness. Not able to hear well on phone. Could you contact the Benefits to email me for assistance please?
I need a 2019 replacement 1099-R for my State Street Pension. I cannot find it and the State of Oklahoma is asking for a copy before they will process my refund.
Hi, Steven. Recommend reaching out to benefits@aafes.com for help.
I need a replacement 1099 for 2019. My name is Sandra Parrott and I have been retired since 2003.
Hi, Sandra. Please reach out to Benefits at benefits@aafes.com.
Unacceptable. I need to know NOW how to log and find out my pension detail.
I NEED response Now.
remmadi@aol.com
Hi there — kindly reach out to the benefits team at benefits@aafes.com for assistance.
I need to change my address. I tried in September got told they would send a form. Never got it. I no longer can pick up mail at the old address. Please don’t tell me to call 904 791 2246 as he is saying the same thing.i need someone to take my address not send a form that isn’t going to show up. He was vvery difficult to understand, I gave up.
Apologies for any inconvenience you have experienced. Please contact benefits@aafes.com.
Trying to find out when my Ford pension check will be deposited being as this is a holiday weekend thank you
Thank you for reaching out to the Exchange Post, Wendell. You may email benefits@aafes.com for additional information.
how do i apply for my wife’s pension?
Hi, Curtis. Thanks for your note. Recommend reaching out to the benefits team at benefits@aafes.com.
I’m still waiting for your return call after 2 weeks. I need a Benefits letter ASAP. How do I get it?
Apologies for the delayed reply, Cynthia. If your problem is unresolved, please call Exchange Benefits at 1-800-519-3381 and they should be able to help.
I’m trying to understand how come it is taking over 3 months to receive a copy of my mother’s 1099R from 2016 and 2017. It’s not like the state of California wants to collect nearly $2,000 and I am running out of time to get her taxes from those years filed. Oh yes they do and yes I am.
Northrup Grumman can’t seem to get the information, so now I have reached out.
Apologies for the delayed reply, Joseph. If your problem is unresolved, please call Exchange Benefits at 1-800-519-3381 and they should be able to help.
I need my 1099 for 2020. I never received mine in the mail. Our Post Office has issues-yours is not the only one that I did not receive and I’d feel safer if you could email me my form to:
jsmith.air@verizon.net
Sorry that this took so long, but our daughter was going to file an extension for us & did not tell us that she did not until Friday 5/21/2020. So now we have “delightful” late fees. I’d appreciate your help. Thank you
Jimmie C. Smith
Hi, Jimmie. I’ve talked with our HR Support Center and they recommend contacting AP support at apINFO@aafes.com or apsupport@aafes.com.
If you’re a retiree, you should be able to obtain the 1099-R electronically by visiting https://aafesretirement.mypenpay.com or calling State Street for additional assistance at 877-247-2769 or 630-206-3967.
Thanks for your comment,
Robert Philpot
The Exchange Post
I’ve been trying to update my address and request direct deposit. I’ve filled out the form numerous times but it hasn’t been updated. Please help
Hi, Gulnar. Thanks for your note. Please contact benefits@aafes.com or call 1-800-519-3381 and they should be able to help.
Robert Philpot
The Exchange Post
I am getting pension payment from my ex and the payment after years have been reduced to half. Can that be explained?
Hi, Deborah. Please contact benefits@aafes.com or call 1-800-519-3381. They should be able to answer your question.
Robert Philpot
The Exchange Post
I need to change my address so I log into https://aafesretirement.mypenpay.com/ and I cannot find anywhere that allows me to make an address change, please help.
Hi, Nidia.
Please contact the Retiree Benefits Call Center at 800-519-3381 or Benefits@aafes.com. They should be able to assist you.
Vr,
Robert Philpot
The Exchange Post
Wells Fargo Bank is closing down i need to have my retirement check sent to another Bank i can not get any help doing this i have called several different numbers they could not connect me because they could not identify my social security number i called 800-331-2363 they are not in charge of that any more Celenase of America in Dallas will not answer their phone called for 3 days.
I do not know what State Street is doing they could not give me any information?
But they can send my check to WELLS fARGO bANK
Hi, Louis.
Sorry for the delayed reply. Please call AAFES Retiree Benefits at 800-519-3381 or email them at benefits@aafes.com. They should be able to help.
Vr,
Robert Philpot
The Exchange Post
hello, I have my husband’s small pension going to our bank nasb in k.c.mo. I have not received a statement and have moved and am not sure I gave my new address. My name is pat bertrand-ridpath my husband was Dewey K Ridpath and worked for GST/Armco steel corp in k.c.mo. My new address is 7002 n fisk ct k.c.mo, Please send a statement for tax purposes. thank you The name on the account will be pat ridpath
Hi, Pat,
Please call AAFES Retiree Benefits at 800-519-3381 or send an email to benefits@aafes.com. They should be able to assist you. Let me know if you still need assistance afterwward.
Robert Philpot
The Exchange Post
My name is Maria T. Hernandez. My retirement date is April 1st., 2004. All I need is information about in case of my death who should my family call to have my pension benefit stop. I live in Toluca, Mexico.
Thank you,
Hi, Maria,
Please call AAFES Retiree Benefits at 800-519-3381 or send an email to benefits@aafes.com. They should be able to assist you.
Vr,
Robert Philpot
The Exchange Post
Did not receive 8.70check for November!Should of bern here by now.
Hi, Monica,
Please contact the Exchange FA Benefits Call Center at Benefits@aafes.com or 800-519-3381. They should be able to help you.
Vr,
Robert Philpot
The Exchange Post
I need a 1099r to fill out my 2023 taxes asap. I would like to change the number of deductions if possible.
Hi, Mr. Chase,
Please contact the Exchange FA Benefits Call Center at Benefits@aafes.com or 800-519-3381. They should be able to help you.
Robert Philpot
The Exchange Post
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