Dr. Jim Skibo, the Army & Air Force Exchange Service’s senior vice president of Customer Relationship Management, passed away Jan. 20.
Skibo, who began his Exchange career in June 1969 as a college trainee, was one of the organization’s longest-tenured executives.
“Jim was an amazing leader, mentor, educator and friend,” said Exchange Director/CEO Tom Shull. “Throughout his more than 50-year career, Jim was steadfast in his service to our teammates and the military communities we are honored to serve.”
Skibo served in several roles focused on customer loyalty and retention, including director of trade promotions; vice president, marketing and advertising; vice president, business intelligence; and senior vice president, business development.
He conducted extensive research within the field of organizational evolution and change and was an industry expert on promotion management. In a professional capacity, Skibo spoke at national and international industry forums and presented his research at numerous conferences. He authored numerous academic papers, books and book chapters and served as an adjunct professor at Texas Woman’s University.
“He will be greatly missed,” Shull said. “We honor his legacy and remember all he did for so many of those he touched throughout his life.”
Associates who wish to share their memories of Skibo are encouraged to leave a comment below.



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