OPERATION: Call Out—Eastern Region

Eastern Region would like to recognize Dianne King-Carby, Jimille Frontera and Susi Igel-Blackwell for their contributions and support of the Exchange mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

Dianne King-Carby
Customer Service Associate, Military Clothing Store
Fort Stewart

If we were asked what “Family Serving Family” is all about, our answer would be Dianne King-Carby! She is always the first to greet our customers with a warm hello, offering help if they need assistance, and the last to wish them a great day and invite them to shop with us again. Dianne Military Clothing’s knowledge is impressive. She will explain the codes on the patch packaging are to make it easier for our Soldiers to understand. Doing so ensures the customer that they are purchasing the correct patches for their uniform. Dianne makes the Stewart Military Clothing Store home to our Soldiers. Not only is she efficient with her work, she’s also consistent with each customer. She’ll ask every customer, “Will you be earning reward points today?” This consistency has contributed to our MILITARY STAR sales of $93,000+ current fiscal year compared with $83,000 previous year and we are still rising. All of Dianne’s excellence and proficiency at work has all the hallmarks and the authenticity of what an Exchange associate is. Thank you, Ms. Dianne, we love you the best!

Jimille Frontera
Warehouse Worker, Panda Express
Fort Gordon

 Jimille recently received an outstanding customer comment at Panda Express for her exceptional customer service. She greets each customer with genuine warmth and kindness, making eye contact and wearing a cheerful smile. While these may seem like standard expectations in customer service, Miss Jimille’s approach stands out as truly above and beyond. Her positive energy and attentiveness create a welcoming atmosphere that makes each customer’s visit an amazing experience. Her professional appearance, combined with the excellent attitude of the staff and the timeliness of service, reflect the highest standards of excellence. Miss Jimille’s dedication to delivering an outstanding customer experience deserves recognition. She exemplifies the values of exceptional service and serves as a role model for her peers.

Susanne (Susi) Igel-Blackwell
Foreman, Mini Mall Qdoba
Fort Benning

Susi has been with the Exchange since October 2017 and has been a great asset to the Mini Mall Qdoba since its opening. She ensures that all workers follow Qdoba’s brand standard of recipe procedure and safety requirements. She is a big part of Qdoba’s achievements and is her facility manager’s right-hand person. She was instrumental in achievements in sales, earning $1,174,741,  above AFP YTD goal of $1,149,383 by $25,358 and GP YTD goal by 4%.