Cynthia Martinez; Chon, Pyong-chol; and Haruko Teruya represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and families within our communities. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!
Cynthia Martinez
Customer Experience Associate, Zama Main Store
Camp Zama Exchange
Cynthia exemplified “family serving family” through her actions and commitment to a customer. She received a positive customer comment: A newly PCSd private first class came into the main store with his NCO. He was distraught because his pregnant wife, who was still in CONUS, could not contact their military healthcare provider. Getting through to the number was proving difficult from OCONUS for the Soldier and his NCO. Cynthia researched the numbers and was able to connect to them. The PFC was extremely grateful to be able to receive care for his wife!
Chon, Pyong-chol
Mobile Sales Associate, Osan Mobile Food Truck
USAG Humphreys/Osan Exchange
Mr. Chon is an essential member of the Osan food team who consistently supports customers working outdoors in the field and at remote locations where timely access to meals is limited. Through his dedicated work with the Mobile Food Truck, he responds promptly to service requests and ensures our Soldiers are fed in all conditions—rain, cold or challenging environments. His outstanding dedication and customer-focused service have directly contributed to strong performance, with Mobile Food Truck sales 23.6% above AFP year-to-date and 62% higher than in December 2024. Mr. Chon has built trusted relationships with Air Force personnel, earning their appreciation and loyalty. Mr. Chon truly embodies the Exchange motto, “We Go Where You Go,” and exemplifies commitment, reliability and excellence in service.
Haruko Teruya
Concession Owner, T.K. Tailor Alterations
Okinawa Exchange
Ms. Teruya Haruko has dedicated 61 years to serving the military community through alteration services on Kadena AB, beginning in 1964 and continuing to the present. Her service spans multiple contracts, including her work with Kamekami Tailor (1964–2000), her selection by the Kadena Base Commander to continue services under the 18th Services Contract (2000–2010), and her role as the awarded Exchange alteration concessionaire since 2010. Ms. Teruya provides consistent, dependable support to customers and the Exchange, offering detailed technical expertise during annual price surveys and ensuring that her team delivers attentive, customer-focused service.
Leave a Reply