Eastern Region would like to recognize Monica Owens, Aaralyn De Avila and Stephanie Meeks for their contributions and support of the Exchange mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!
Monica Owens
Customer Experience Teller, Military Clothing
Fort Bragg Exchange
Monica Owens consistently goes above and beyond to ensure every customer feels valued and appreciated. She demonstrates exceptional professionalism, patience and positivity in every interaction. Whether handling a routine request or resolving a challenging situation, she always remains calm, attentive and solution-focused. Customers frequently compliment her for being friendly, knowledgeable and genuinely caring about their needs. Here is a recent comment written by a customer describing how Monica went above and beyond to assist her: “I wanted to take a moment to recognize Monica Owens in [Military] Clothing & Sales for her exceptional knowledge, work and patience on Friday, December 5, 2025. My son and I came in to purchase the necessary medals for my father’s uniform for his burial. My dad served 35 long honorable years. I brought his DD 214 in and I knew we had a challenge ahead of us. Monica went above and beyond to find each medal needed and double-check my dad’s DD214 to verify the medals were correct. Along the way, she shared knowledge with my son so that he would understand the meaning behind his grandfather’s medals. Monica’s dedication and understanding of the importance to us truly reflects her amazing value and commitment to her job and serving customers. We are very thankful to Monica and the staff at Clothing and Sales.”
Aaralyn De Avila
Food Service Worker, Langley Starbucks
Langley AFB Exchange
Aaralyn has been a valued member of the Exchange Starbucks team for more three years and continues to be an integral part of the operation. She consistently supports her teammates and plays a key role in training new associates, helping them transition smoothly and gain confidence in their responsibilities. Aaralyn delivers exceptional customer service daily. Her efficiency, friendly demeanor and professionalism consistently set her apart. We regularly receive positive customer feedback recognizing her outstanding interactions and the high quality of the beverages she prepares. Aaralyn represents the Starbucks brand and the Exchange with excellence. In addition to her outstanding service, Aaralyn’s contributions have had a measurable impact on our operational performance. Through her consistent efforts and reliable support, the facility has experienced a 7.8% increase in sales, along with an impressive 15.3% improvement to the bottom line. Her strong work ethic and high standards directly contribute to the overall success of the operation.
Stephanie Meeks
Services Ops Assistant
JB Charleston Exchange
Mrs. Meeks consistently goes above and beyond in her role as services tech at the JB Charleston Exchange. She takes tremendous pride in overseeing mall vendors, food trucks and all vending operations across Charleston. She is always looking for new opportunities to bring in fresh business and create excitement for the community. Her commitment to enhancing self-serve markets—ensuring they remain fully stocked and maintaining excellent communication with the vendor—has directly contributed to notable growth in sales. Year-to-date 2025 Services sales are up 12% (or +$221,907) over last year, and services YTD direct operating results have increased by 22% (or +$48,134). These results are a clear reflection of her hard work and dedication. As the only on-the-ground Services representative for Charleston each day, Mrs. Meeks manages all aspects of Services operations while still actively supporting the broader Charleston Exchange team in any way she can. Her dedication, reliability, and team first attitude do not go unnoticed.
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