Kimani Mclean, Percy Morales and Remzi Beqiri provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/SWA team!
Kimani Mclean
Manager, Prince Sultan AB Facility
SWA Exchange
Without hesitation and with the drive and initiative to succeed, Kimani Mclean stepped into the role of Prince Sultan AB facility manager to take care of our Warfighters. The current facility, LSA BX, took a direct hit during Operation Epic Fury and couldn’t be reopened. Even with continued alarms, Kimani was successful in getting the Prince Sultan AB OPS Town tactical field Exchange opened in record time when command asked to have something open to take care of the Warfighters on the base, while ensuring that he and his team always stayed safe. He has done an outstanding job leading the team there with sales of more than $1.5 million in three months—close to 90% of sales that the LSA BX would normally do, all out of a TFE. Kimani Mclean is well deserving of this recognition.
Percy Morales
Food Service Foreman, Burger King
Baumholder
Percy Morales has helped the facility achieve a 21% increase in MILITARY STAR penetration, going from 6.57% last year to 8.26% current year. He helped bring the Baumholder Burger King facility from Loss Marginal to Profitable by fine-tuning inventory and ensuring quality product for every customer. Percy goes above and beyond to strive for greatness even in challenging times which is reflected strongly in the facility’s financials: YTD direct operational results are up 99% vs. last year, GP is up 24% vs LY and sales are up 20% vs LY.
Remzi Beqiri
Manager, DSN Internet, Camp Bondsteel, Kosovo
Balkans Exchange
Remzi Beqiri has consistently demonstrated exceptional leadership, professionalism and commitment to customer service while managing DSN Internet operations at Camp Bondsteel. Through proactive management, strong customer engagement and operational oversight, DSN Internet sales increased by 21%, reflecting outstanding performance and continued dedication to supporting the military community. He consistently ensures that customers receive reliable service and timely support while maintaining a positive and professional partnership with Exchange leadership. His responsiveness, flexibility and solutions-oriented approach have contributed significantly to the success of the operation and the overall customer experience at Camp Bondsteel. Remzi’s professionalism, teamwork and dedication make him a valued business partner, and his continued efforts greatly contribute to the success of the Exchange mission.
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