Robert Philpot

View the PDF of this Month’s Exchange Post

By Robert Philpot / April 3, 2017 /

Click here to view PDF: April 2017

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Omni Channel SVP Mickey Bradford (center) and EVP/Chief Logistics Officer Karen Stack congratulate associate Michael Chastain at the grand opening of the Germersheim Distribution Center.

Omni Channel SVP Mickey Bradford on Delivering a Complete Customer Experience

By Robert Philpot / April 1, 2017 /

Michael “Mickey” Bradford is the SVP of the new Omni Channel Directorate established January.The Exchange Post sat down with Bradford to learn more about the directorate and his plans for the future in this month’s executive profile.

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What is Veterans Online Shopping Benefit and What Does it Mean to the Exchange?

By Robert Philpot / April 1, 2017 /

The new Veterans online shopping benefit allows honorably discharged Veterans, regardless of how long they served in the armed forces, to shop on the Exchange’s website, www.shopmyexchange.com, and websites of our sister exchanges. This new policy, which the Pentagon approved this past January, is expected to bring about 13 million Veterans back home to the Exchange family, starting this Veterans Day, Nov. 11.

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An Exchange store associate prepares an online order for the Ship from Store program. Photo by Jessy Macabeo, Exchange merchandise clerk

Ship from Store: Getting Products to Online Shoppers Faster and More Effectively

By Robert Philpot / April 1, 2017 /

The Exchange is revolutionizing the way it delivers shopmyexchange.com orders to service members and their families.

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SVP Jami Richardson Tells Her Family Story

By Robert Philpot / April 1, 2017 /

Exchange Credit Program SVP Jami Richardson has been with the Exchange 29 years. She left her home in Indiana after college to work at HQ Dallas, Texas. Far from family and friends, Richardson found a new sense of family at the Exchange. But this family serving family story actually began decades before she came to Texas as a field accountant.…

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In the place of a rabbi, Fort Sill Exchange Manager Daniel Wise serves the installation's Jewish community as a "distinctive religious group leader."

This Exchange General Manager Provides For His Communities’ Shopping and Spiritual Needs

By Robert Philpot / April 1, 2017 /

Learn how General Manager Daniel Wise also serves his Jewish “family” at Fort Sill, Okla. – and why he doesn’t expect anything in return.

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Popeyes Brings Home the Plates

By Robert Philpot / April 1, 2017 /

Once again, Popeyes’ Exchange restaurants prove they’re among the best.

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Loss Prevention’s CAUGHT Doing the Right Thing

By Robert Philpot / April 1, 2017 /

These associates carry out the Exchange core value “The courage to use good judgment” by performing their jobs safely. They’re saving the Exchange hundreds of thousands of dollars in lost work time and other costs associated with injuries. Click on their pictures to see what they’re doing right!

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Customer Shoutouts: These Associates Rock!

By Robert Philpot / April 1, 2017 /

  Charles Smith Overseas Region/KMCC, Germany On Feb. 9, my spouse and I were in the Exchange’s main store at KMCC, where we were looking at artificial plants on display in the furniture department. Charles approached us and inquired if we needed assistance. After noticing that we were looking at the plants, Charles pointed out…

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Retirees, Check Out These MyPenPay Resources

By Robert Philpot / April 1, 2017 /

Exchange retirees, there’s plenty of information here for you.

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