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Don’t Get Hung Up on Phone Scammers — Hang up
Local LP managers recently asked 2,460 managers, supervisors and associates at 440 Exchange facilities in CONUS what they would do if a caller asked them to put money on a point-of-sale gift card and provide…
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Get to Know the Mission and Unique Customers at Maxwell AFB
Named in honor of Lt. William Maxwell who, after experiencing engine failure, maneuvered his plane to avoid a group of children. He struck a flag pole and was instantly killed.
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View the PDF of this Month’s Exchange Post
Click here to view PDF: April 2017
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Omni Channel SVP Mickey Bradford on Delivering a Complete Customer Experience
Michael “Mickey” Bradford is the SVP of the new Omni Channel Directorate established January.The Exchange Post sat down with Bradford to learn more about the directorate and his plans for the future in this month’s…
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What is Veterans Online Shopping Benefit and What Does it Mean to the Exchange?
The new Veterans online shopping benefit allows honorably discharged Veterans, regardless of how long they served in the armed forces, to shop on the Exchange’s website, www.shopmyexchange.com, and websites of our sister exchanges. This new…
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Ship from Store: Getting Products to Online Shoppers Faster and More Effectively
The Exchange is revolutionizing the way it delivers shopmyexchange.com orders to service members and their families.
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This Exchange General Manager Provides For His Communities’ Shopping and Spiritual Needs
Learn how General Manager Daniel Wise also serves his Jewish “family” at Fort Sill, Okla. – and why he doesn’t expect anything in return.
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SVP Jami Richardson Tells Her Family Story
Exchange Credit Program SVP Jami Richardson has been with the Exchange 29 years. She left her home in Indiana after college to work at HQ Dallas, Texas. Far from family and friends, Richardson found a new sense of…
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Loss Prevention’s CAUGHT Doing the Right Thing
These associates carry out the Exchange core value “The courage to use good judgment” by performing their jobs safely. They’re saving the Exchange hundreds of thousands of dollars in lost work time and other costs…
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Customer Shoutouts: These Associates Rock!
Charles Smith Overseas Region/KMCC, Germany On Feb. 9, my spouse and I were in the Exchange’s main store at KMCC, where we were looking at artificial plants on display in the furniture department. Charles…