Tom Shull

Saluting Our Customer Contact Center Teams

By Tom Shull / October 6, 2025 /

During Customer Service Week, Oct. 6-10, we are privileged to honor our more than 200 contact center  teammates who consistently go above and beyond to serve those who serve.  

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If the Government Shuts Down, the Exchange Will Stay Open

By Tom Shull / September 29, 2025 /

Associates will not see any interruption in payroll.

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Words From the Director/CEO: Low APR is Just One MILITARY STAR Benefit

By Tom Shull / September 18, 2025 /

A recent study found that Exchange’s MILITARY STAR card has the lowest APR among unsecured retail cards. But that’s just way that the card is a force multiplier for the Exchange mission–and for service members’ financial health.

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Words From the Director/CEO: For Exchange Truck Drivers, Life is a Highway—and More

By Tom Shull / September 15, 2025 /

It’s National Truck Driver Appreciation week, our opportunity to salute the Exchange’s road warriors who fuel our “We Go Where You Go” mission.

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Words From the Director/CEO: Force Multipliers Are Going Strong For Mission Success

By Tom Shull / September 8, 2025 /

As we head into the last half of fiscal 2025, your steadfast dedication to advancing the Exchange’s strategic priorities continues to play a significant role in strengthening our military community.

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Take the Associate Engagement and Job Satisfaction Survey

By Tom Shull / July 28, 2025 /

The annual Associate Engagement and Job Satisfaction (AEJS) survey is available July 28 through Aug. 11. Your feedback is important.

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Celebrating 130 Years of Serving the Military Community

By Tom Shull / July 24, 2025 /

From the American frontier to Iraq and Afghanistan, from South Korea to the Balkans in Eastern Europe, the Exchange has lived up to its “We Go Where You Go” motto for 13 decades.

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Exchange Rises to 51st-Largest Retailer in U.S.

By Tom Shull / July 15, 2025 /

This is a notch above last year’s ranking, and it could not have happened without your dedication to serving those who serve and have served.

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Words From the Director/CEO: Force Multipliers for Mission Success in 2025

By Tom Shull / April 30, 2025 /

The Exchange’s 2025 priorities are fully focused on maintaining the family, sustaining the family and investing in the family—being there with service members and their families, and making sure that they have the support required to achieve success.

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Words From the Director/CEO: Honoring Heroes on Vietnam War Veterans Day

By Tom Shull / March 27, 2025 /

Team Exchange, April 30 will mark the 50th anniversary of the fall of Saigon, which effectively ended the Vietnam War. Four American Exchange executives and about 35 Vietnamese associates and their families were among those who were evacuated from South Vietnam. More than two years earlier, on March 29, 1973, United States Military Assistance Command,…

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