Tom Shull

Take the Associate Engagement and Job Satisfaction Survey

By Tom Shull / July 28, 2025 /

The annual Associate Engagement and Job Satisfaction (AEJS) survey is available July 28 through Aug. 11. Your feedback is important.

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Celebrating 130 Years of Serving the Military Community

By Tom Shull / July 24, 2025 /

From the American frontier to Iraq and Afghanistan, from South Korea to the Balkans in Eastern Europe, the Exchange has lived up to its “We Go Where You Go” motto for 13 decades.

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Exchange Rises to 51st-Largest Retailer in U.S.

By Tom Shull / July 15, 2025 /

This is a notch above last year’s ranking, and it could not have happened without your dedication to serving those who serve and have served.

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Words From the Director/CEO: Force Multipliers for Mission Success in 2025

By Tom Shull / April 30, 2025 /

The Exchange’s 2025 priorities are fully focused on maintaining the family, sustaining the family and investing in the family—being there with service members and their families, and making sure that they have the support required to achieve success.

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Words From the Director/CEO: Honoring Heroes on Vietnam War Veterans Day

By Tom Shull / March 27, 2025 /

Team Exchange, April 30 will mark the 50th anniversary of the fall of Saigon, which effectively ended the Vietnam War. Four American Exchange executives and about 35 Vietnamese associates and their families were among those who were evacuated from South Vietnam. More than two years earlier, on March 29, 1973, United States Military Assistance Command,…

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Words From the Director/CEO: How Your Dedication Strengthened the Benefit in 2024

By Tom Shull / March 10, 2025 /

The Exchange is thriving, and credit is due to your never-ending commitment to serve our Nation’s Soldiers, Airmen, Guardians and the military community.

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Image of Director/CEO Tom Shull on a blue background

Exchange to Remain Open During Government Shutdown

By Tom Shull / December 20, 2024 /

Team Exchange, In the event of a federal government shutdown Dec.21, the Army & Air Force Exchange Service will remain open. Associates will not see an interruption in payroll. The Exchange does not rely on appropriations from Congress and as a non-appropriated fund entity of the Department of Defense, most of the organization’s operating budget…

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Director/CEO Update: Winning Strategies Continue to Create Impressive Results

By Tom Shull / December 11, 2024 /

As we near the close of FY 2024, your incredible work to advance our strategic priorities continues to increase the Exchange’s momentum.

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Team Exchange’s Hard Work Pays Off in a Successful Black Friday Weekend

By Tom Shull / December 9, 2024 /

Team, Months of hard work across the Exchange paid off as Black Friday weekend sales were up more than 2% vs. 2023. The Merchandising, eComm, Logistics and Store Operations teams, working closely with all five regions, spend months preparing for this annual event, which is executed by store teammates worldwide who are passionate about serving…

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This Holiday Season, Share the Exchange Story of Serving Those Who Serve and Have Served

By Tom Shull / December 3, 2024 /

As you spend time with loved ones this season, please keep in mind that holiday gatherings create special opportunities to share our amazing story of serving those who serve and have served.

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