Tom Shull

Take the Associate Engagement and Job Satisfaction Survey

By Tom Shull / July 17, 2024 /

This year’s survey, which will be available through July 31, will feature more actionable and measurable questions aimed at benchmarking associate satisfaction and engagement within the Exchange.

Read More
Head shot of Exchange Director/CEO Tom Shull on blue background.

Exchange is Now 52nd-Largest Retailer in United States

By Tom Shull / July 15, 2024 /

According to the National Retail Federation’s annual list of the best-performing retailers, the Exchange is now outperforming major retailers such as Hobby Lobby and JCPenney.

Read More

In Memoria – Senator Jim Inhofe

By Tom Shull / July 11, 2024 /

Oklahoma’s longest-serving U.S. senator, Jim Inhofe passed away this week at age 89. He was a staunch advocate of the hard-earned benefits the Exchange is honored to provide service members and their families.

Read More

Words From the Director/CEO: A Post-First Quarter Update on Exchange Priorities

By Tom Shull / June 10, 2024 /

Team, At the Retail, Food and Services Managers Conference in March, we talked about strategic priorities for 2024, which will build on the successes of recent years. The Exchange continues to move forward and grow stronger. The first quarter of fiscal 2024 has already seen strong results. Earnings were $77 million, up 12% over plan.…

Read More

Words from the Director/CEO: How Exchange Teams Strengthened the Benefit in 2023

By Tom Shull / February 20, 2024 /

With momentum on our side, Team Exchange moved out to score big wins on critical strategic priorities to increase efficiencies and enhance the customer experience:

Read More

Rosenberg Named President, Randolph promoted to COO as Reorganization Launches

By Tom Shull / February 13, 2024 /

The Exchange is positioning the organization for the future by significantly integrating retail operations and merchandise functions to improve the customer experience and increase sales and earnings.

Read More

Words from the Director/CEO: Show Your Generosity During the Combined Federal Campaign

By Tom Shull / November 28, 2023 /

Today is Giving Tuesday, and the Combined Federal Campaign, or CFC, provides a simple opportunity for your generosity to support others.

Read More

Words From the Director/CEO: Remembering the Attack That Killed More Than 240 U.S. Service Members in Beirut

By Tom Shull / October 23, 2023 /

Forty years ago today, suicide bombers attacked the barracks of the U.S. and French contingents of a multinational force deployed to keep order in Beirut, Lebanon, during the Lebanese Civil War. Please take a moment today to remember the selfless sacrifice of the heroes who gave their last full measure of devotion

Read More

Words From the Director/CEO: A Midyear Update on Strategic Priorities for 2023

By Tom Shull / September 8, 2023 /

With the second half of FY 2023 in full swing, the Exchange remains strong, supporting the mission through critical strategic value levers to protect and preserve the hard-earned benefit we are honored to provide service members and their families.

Read More

Words From the Director/CEO: Honoring Heroes on Vietnam War Veterans Day

By Tom Shull / March 27, 2023 /

“It is a privilege for Team Exchange to do its part, in partnership with The United States of America Vietnam War Commemoration, to celebrate the distinguished service of our Nation’s Vietnam Veterans.”

Read More