Exchange IT Service Desk’s New Chat Feature Is Now Live on the Self-Service Help Portal
The chat feature connects users with a service desk agent in real time for the same full support they would receive with a phone call.
IT
-
-
After 37 Years, Exchange Pulls the Plug on Legacy Warehouse Management System
It looked like something out of a science-fiction or spy movie as Bobby Rushing did his work in the data center at Exchanges headquarters. But this was nonfiction, and Rushing, the Exchange’s IT Infrastructure System…
-
Top 4 for 2024: Cybersecurity Best Practices for the New Year
Resolve to make your self more secure online, at work or at home, with these tips.
-
The Benefits of Software Updates and the Easiest Way to Maintain Them
Learn about one of the easiest and most efficient ways to protect yourself against malware and ransomware.
-
How to Make Your Passwords More Secure and Easier to Track With Password Managers
The Exchanges requires associates to change work passwords every three months, and the process is easy. Although some associates call the help desk for password-reset assistance, they can change their passwords much more quickly themselves.
-
Exchange Teams Work to Make In-Store Support of Navy-Marine Corps Relief Society a Reality
When command leadership at Pacific Region installations approached the Exchange about expanding its military relief partnership to include the Navy-Marine Corps Relief Society (NMCRS), teams from across the Exchange sat down to plan a course…
-
Keep a Watchful Eye Out for Phishing Expeditions
If you click on a bad link or file, you could be giving your personal information to a bad actors, so it’s important to know the signs of phishing. And even some of the most…
-
IT to Provide Tips for Associates to Stay Alert Online During Cybersecurity Awareness Month
The IT Directorate always emphasizes vigilance online, whether you’re doing research for work or surfing the net at home. During October, which is Cybersecurity Awareness Month, IT will go further into the hows and whys…
-
Words From the Director/CEO: A Midyear Update on Strategic Priorities for 2023
With the second half of FY 2023 in full swing, the Exchange remains strong, supporting the mission through critical strategic value levers to protect and preserve the hard-earned benefit we are honored to provide service…
-
IT, eComm Teams Add Speed, Convenience With ShopMyExchange.com Search Engine Upgrade
The Exchange’s eCommerce and IT teams launched an upgraded search engine on ShopMyExchange.com. Although the search engine doesn’t look that different, customers see faster and more search-specific results, with an autocomplete function providing additional search…