Directorates/Regions

125 Years of Family Serving Family – Billie Jo and Misty Fleming, Fort Riley

By Marisa Conner / June 24, 2021 /

One in a series honoring the Exchange’s 125 years of family serving family Sisters Misty and Billie Jo Fleming’s careers with the Exchange started decades ago in Germany, where their Army father was assigned. As the family moved around to duty stations in Germany, the sisters worked in different roles for the Exchange. When the…

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Associates Earn Loss Protection Awards for Saving Exchange More than $150,000 in 2020

By Robert Philpot / June 23, 2021 /

Eighteen associates won FY 2020 LP Productivity Awards for protecting Exchange earnings and keeping losses at a minimum.

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Exchange Couple Turns Grief into Record-Breaking Kindness

By Robert Philpot / June 23, 2021 /

After the death of their young daughter Evie, Mike and Jessica Domingos learned about “kindness rocks” and started painting them and hiding them in the Dallas area. Their uplifting “Tiny Evie Rocks” message continues to move people who find the rocks.

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New Dashboard, Training Give Associates Tools for Improved Customer Service

By Chris Ward / June 22, 2021 /

With shoppers flocking back to Exchange stores worldwide, the organization is intensifying efforts to ensure the military community receives the best customer service. A new customer relations dashboard, which launched this year, shows the impact negative comments have on sales at each Exchange location. Store managers can view a breakdown of customer comments by region,…

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JBSA-Lackland Kids get a Peek at How the Exchange Serves Deployed Troops

By Loyd Brumfield / June 17, 2021 /

More than 100 military children got a sense of what it’s like when their parents deploy, including the Exchange’s role in serving those far from home.

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Retail Food Team Heats Up In-Store Traffic With ‘Never Stop Summering’ Promotion

By Robert Philpot / June 17, 2021 /

Anticipating an increase in foot traffic as COVID restrictions eased, the Exchange’s Retail Food team in Consumables, which runs a confection-and-snacks promotion every summer, looked for something special for 2021. “Our goal is to try to bring back a sense of normalcy and fun to our stores” said David Arens, Divisional Merchandise Manager, Retail Food.…

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After More Than 30 years, It’s Lights Out for HQ’s Skyline Restaurant

By Robert Philpot / June 16, 2021 /

The top-floor restaurant at Exchange headquarters, once home to special events and after-hours camaraderie, officially closed for good June 1, For longtime HQ associates, it was the end of an era.

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Fort Bragg Command Honors Old Glory Express’ Work During Colonial Pipeline Shutdown

By Robert Philpot / June 16, 2021 /

Fort Bragg Garrison Commander Col. Scott Pence called Old Glory’s work during the shutdown a flawless operation.

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Exchange, MWR Host Free Drive-In Screening of Disney’s ‘Moana’ for Fort Leavenworth Families

By Marisa Conner / June 10, 2021 /

More than 60 Fort Leavenworth families gathered for a fun-filled event hosted by the Exchange’s Reel Time Theater, Disney and Fort Leavenworth Morale, Welfare and Recreation.

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 ‘I Will be A Customer for Life:’ Maskery Honored for Decades of Service to Air Force, Nation

By SSG Mark Kauffman / June 10, 2021 /

After more than 28 years of service to our Nation, Col. Scott P. Maskery, the Army & Air Force Exchange Service’s Pacific Region commander, is preparing for his next chapter.

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