Directorates/Regions
Even during a normal year, the Fort McCoy Exchange has to be flexible. Fort McCoy is a Total Force Training Center, which means it hosts more than 150,000 outside military personnel for training every year. During the COVID-19 pandemic, the store had to be more resilient than usual to serve troops in training, who come…
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The Army & Air Force Exchange Service’s Burger King on Andersen Air Force Base faced a challenge the week of March 1. The restaurant was running low on buns—something that could ultimately dethrone customer satisfaction and the taste of home the Exchange is known for. Because of unforeseen circumstances, the American Bakery in Guam was…
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The holidays may be long over, but for the winners of the MILITARY STAR® Your Holiday Bill Is on Us sweepstakes, the best holiday gift came after the new year. The MILITARY STAR credit card program paid more than $40,000 in credit balances for the winners. Five grand-prize winners had their entire bills paid in…
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Call it the gift that keeps on giving. In 2018, the Exchange completed the rollout of the new enterprise point of sale (EPOS) system, bringing the Exchange’s many lines of business together under a unified POS platform. Now, more than two years after the system’s launch, the Exchange’s IT/omni-channel team has leveraged features to realize…
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One in a series honoring the Exchange’s 125 years of family serving family. Jackee Black grew up around the PX at Fort Lee, not knowing she would one day return to give back to the company that meant so much to her childhood. “I would come into the PX and shop with my mother, put…
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When a couple recently came into the Exchange’s Joint Base Myer-Henderson Hall Military Clothing store, manager Alan Poe noticed that they were checking out the display of the Army Green Service Uniform (AGSU), the new World-War-II-inspired Army uniform that the Exchange began rolling out last year. The couple asked how the AGSU had been selling,…
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More than 50 Exchange concessionaires at Baumholder, Kleber, Landstuhl, Vogelweh, Panzer and Ramstein received a thank you letter from Exchange Director/CEO Tom Shull and Chief Operating Officer Jason Rosenberg—with a personal touch. The letter was sent to all Exchange service business managers to share with their concessionaires, but Kaiserslautern Military Community SBM Lani Chandler and…
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Exchange Director/CEO Tom Shull recently recognized five Public Affairs Representatives (PARs) for the stellar work in garnering installation-level coverage of the Exchange mission in 2020. The Exchange PAR program is critical for communicating the Exchange’s relevancy and mission to Soldiers, Airmen, Guardians and their families. PARs work with the Exchange’s Dallas-based Public Affairs office to…
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Mayumi Hongo was enjoying a day off Feb. 17 when she witnessed the aftermath of a serious vehicle accident off-post. Hongo, a Charleys associate at the Yokota BX, quickly noticed the car had a “Y” license plate, which indicated that it belonged to a U.S. service member. Hongo rushed to the aid of the driver,…
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One in a series honoring the Exchange’s 125 years of family serving family. Ed Hicks retired from the Exchange on May 1, 2019, after a 38-year career. He wasn’t gone for long. When the Exchange called, looking to tap into his valuable experience, Hicks immediately said yes—deploying for a sixth time in his career to…
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