Directorates/Regions

These Exchange Veterans Ready for New Customers

By Robert Philpot / November 1, 2017 /

Who best to know what Veterans want online than THESE special Veterans.

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eCommerce Returns

Distribution Centers Process Online Returns

By Robert Philpot / November 1, 2017 /

With the potential addition of 18.5 million Veteran online customers, the Exchange had to rethink its return process. 

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Transportation Management System (TMS) is Now Live!

By Robert Philpot / November 1, 2017 /

The Logistics Directorate launched an industry-leading transportation management system that gives managers better control over costs of inbound shipments from suppliers and tracking of goods from distribution centers to stores.

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Fort Bliss

Fraud, Waste and Abuse: Every Associate a Sensor

By Stephen Groll / November 1, 2017 /

The Exchange Office of the Inspector General compiled data from a recent Fraud, Waste and Abuse (FWA) Survey. We learned a lot from the information associates provided and are happy to share the observations.

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Cheyenne Mountain Air Force Station customers enjoy lunch at the Exchange Subway cart.

Special Team of Associates Serve Deep Inside a Mountain

By Robert Philpot / November 1, 2017 /

Exchange associates work and live all over the world from Thule, Greenland, to the tip of the spear at contigency locations in Poland, but only one special team of associates takes a bus deep inside a mountain and cross two 25-ton blast doors to begin their day at the Cheyenne Mountain Air Force Station.

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DC visit

Department of Army Leader Gets Firsthand Look at Exchange’s Logistics Capabilities

By Julie Mitchell / November 1, 2017 /

The Exchange hosted Paul Cramer, deputy assistant secretary of the Army (Installations, Housing & Partnerships), at its West Coast Distribution Center, highlighting how the Department of Defense retailer’s logistics network has transformed to welcome home

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Leaders from the Army & Air Force Exchange Service, the 502nd Air Base Wing, U.S. Army Medical Command and Joint Base San Antonio-Fort Sam Houston break ground on the new 210,000-square-foot Exchange shopping center at Fort Sam Houston, expected to open in 2020.

JBSA-Fort Sam Houston Breaks Ground on New Exchange Shopping Center

By Julie Mitchell / October 13, 2017 /

Leaders from the Army & Air Exchange Service, the 502nd Air Base Wing, U.S. Army Medical Command and Joint Base San Antonio-Fort Sam Houston took the first steps in making a new $54 million Exchange shopping center a reality during a groundbreaking ceremony Oct. 13.

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Commissaries Accepting the MILITARY STAR Card

Commissaries Begin Accepting the MILITARY STAR Card

By Julie Mitchell / October 5, 2017 /

To offer greater convenience to service members and their families and further strengthen funding of critical military Quality-of-Life programs, the military exchanges’ Exchange Credit Program is expanding acceptance of the MILTARY STAR card to Commissaries around the world. Leaders from the Defense Commissary Agency and the exchanges gathered at the Fort Lee Commissary, the first location to accept the card, to officially kick off the rollout during a ceremony Oct. 5.

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Patrick Air Force Base Exchange Store Manager Tamala McCoy presents Exchange leaders with special Patrick AFB coins to show appreciation for their visit after Hurricane Irma tore through the area. With McCoy, from left, are Director/CEO Tom Shull; Chief Operating Officer Dave Nelson; Aide to the CEO Sean Applegate; and Patrick Exchange General Manager James Clark.

‘I Can’t Thank You Enough For Holding Everything Together’

By Julie Mitchell / October 1, 2017 /

When civilian stores and restaurants in Hurricane Irma’s path closed or ran out of essentials, Exchanges across Florida were typically the last to close and the first to reopen, highlighting the organization’s  unique capabilities and tireless dedication to serving those who serve.

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Exchange Driver - Woman

First Exchange Female to Drive 1 Million Miles Accident Free

By Chris Ward / October 1, 2017 /

When Dianna Williams first began driving an 18-wheeler for the Exchange in 2001, reaching 1 million miles was far from her mind – she was focused on persevering in a male-dominated profession. Today, Dianna is being honored as the Exchange’s first woman driver to reach 1 million accident-free miles.

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