Directorates/Regions
The face of retail is rapidly evolving due to changes in consumer shopping behavior. Providing an exceptional customer experience is essential to retain our current customers and to attract new shoppers.
These changes require the Exchange to execute innovative compensation programs to recruit and retain high performing customer-focused talent. The Exchange’s hourly associates are on the front lines, providing an exceptional customer experience.
How do service business managers and general managers determine which concessions will reside in Exchange malls and how much space they occupy?
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Customer Service Week (Oct. 2-6) is recognized as a week to honor those associates behind the scenes who answer calls 24/7, ensuring Exchange customers receive the best possible experiences. It’s a familiar sight this time of year as Customer Contact Center associates enjoy special luncheons and events with senior leaders, all the while continuing to…
Read MoreBy working in safe, conscientious ways, Exchange associates around the world are saving the organization money and helping boost earnings for Quality-of-Life programs. Click on the pictures to see what these associates did in this month’s installment of CAUGHT Doing the Right Thing.
Read MoreA new survey developed by the Exchange’s Inspector General’s office seeks to get a picture of associate morale and effectiveness.
Read MoreThe first of the new Veterans online shopping benefit truck designs was recently unveiled at the Waco Distribution Center.
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For the second year in a row, the Exchange fleet has taken top awards at the Great American Trucking Show (GATS) in Dallas. The event allows the Exchange to show off our fleet while also focusing on recruitment. The Exchange fleet took home the prestigious People’s Choice Trophy and 2nd place in the Company Working…
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Managers at the West Coast Distribution Center recently provided U.S. States Army Installation Management Command Commander LTG Kenneth Dahl a behind-the-scenes look at how the Exchange’s logistics network is transforming to welcome home 13 million Veterans with a lifetime online shopping benefit, starting on Veterans Day.
Read MoreThese associates were CAUGHT by loss prevention, but not for trying to shoplift or steal money out of the cash register. They were caught doing the right things: helping the Exchange cut job-related injuries that could turn costly. Click on the pictures to find out what they were caught doing RIGHT.
Read MoreAnna Iosefo has been promoted to senior vice president of the Central Region, while Mike Smietana has been named senior vice president of real estate, Director/CEO Tom Shull announced. In their new roles, Iosefo and Smietana will lead strategies of their respective divisions to align with the Exchange’s mission, vision and long-term business objectives, Shull…
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