Directorates/Regions

Exchange Director CEO Tom Shull

Shull Named a Leader to Watch in 2018

By Robert Philpot / January 17, 2018 /

The Exchange is kicking off 2018 with recognition from an industry leading magazine dedicated to the critical issues and topics confronting senior retail managers. This month, Retail Leader named Exchange Director/CEO Tom Shull one of 18 leaders to watch in 2018, heralding him as a “servant of those who serve(d).” The publication acknowledged Shull for…

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At 2017’s Armed Forces Bowl, the Exchange Welcomed Veterans Home to Military Family

By Julie Mitchell / January 3, 2018 /

For the first time in its 122-year history, the Exchange is being featured in a national campaign focused on welcoming home all honorably discharged Veterans to their military family.

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DMN filmed and produced the Exchange’s first national advertisement. The commercial, based on a poem by Corporate Communication Manager Johnny Olson, aired during the 2017 Armed Forces bowl.

Informative Entertainment Created by Exchange Digital Media Network Team

By Robert Philpot / January 3, 2018 /

With a blend of technology and creativity, the Exchange in-house Digital Media Network (DMN) develops informative and entertainment content for the Exchange. Whether programming music and event promos for Exchange Radio Network (ERN) or creating digital content for Exchange in-store media screens, the team stays busy all year-round.

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Customers receive help for an associate as they tie the tree on their car.

Holiday Spirit Abounds at Puerto Rico Exchange

By Robert Philpot / December 20, 2017 /

Puerto Rico is still recovering after suffering double blows from Hurricanes Irma and Maria. Power, water and other necessities have been in short supply. Delivering live Christmas trees to the island would be difficult, but the Fort Buchanan Exchange team and Logistics were undeterred as they worked hard to ensure customers had the merchandise they…

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Exchange Spreads Holiday Cheer to Newest Military Members

By Julie Mitchell / December 20, 2017 /

JOINT BASE SAN ANTONIO-LACKLAND – Airman Basic Alissia Bert browsed racks of jackets, shirts and pants at the Joint Base San Antonio-Lackland Exchange, looking for a special gift to send to her 3-year-old son, Darton, back home in Oklahoma City. Bert, 20, is in her seventh week of Air Force Basic Military Training. She hasn’t…

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Power Zone

The Exchange Ranks Second Among Major Electronic Retailers

By Robert Philpot / December 15, 2017 /

A new survey confirms the PowerZone provides industry-leading value to our Nation’s heroes who have earned the right to shop their Exchange. In the latest Consumer Reports’ reader ranking of electronics retailers, ShopMyExchange.com placed second (up from eighth last year), while the Exchange’s brick-and-mortar Main Stores jumped nine spots ahead of last year to finish second among all other competitors. Both rankings are the highest the Exchange has achieved!

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Misawa Main Store associates (left) Supervisory Sales Clerk Noriko Nomura and (right) Sales Clerk Satomi Mantoku bring holiday cheer to customers during a special event.

Making Holidays Special Overseas

By Robert Philpot / December 1, 2017 /

Military members and their families face many challenges during their time in service. One of those is being stationed in a foreign country during the holidays, more so when that country may not share the same holiday traditions they are accustomed to stateside.

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GeDC warehouse associate Derrick Kennedy stocks and picks soda ready to ship to Exchanges and commissaries across Europe.

Exchange and DeCA Score a Win with WOW

By Robert Philpot / December 1, 2017 /

The Warehouse Ordering Web (WOW) may not mean much to the average associate, but to the Defense Commissary Agency (DeCA) Europe, it means simplified ordering of soda and water from the Germersheim Distribution Center (GeDC).

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U.S. Transportation Command Visits HQ

By Robert Philpot / December 1, 2017 /

A delegation from the U.S. Transportation Command visited the Exchange’s Dallas headquarters on Oct. 3 to learn about the implementation of the Exchange’s new Oracle Transportation Management System.

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Anderson AFB associates snap a selfie before the doors open.

Exchange Comes Together as One Team During Critical Selling Season

By Robert Philpot / November 30, 2017 /

This past weekend, the Exchange team came together to exceed customer expectations and set a new online sales record. Sales at ShopMyExchange.com were $17 million on Nov. 24, beating the previous online single day sales record of $8.5 million set on Black Friday 2016! Every associate, including warehouse workers, drivers, food service workers, services team members,…

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