Directorates/Regions

Alfreda Smith, a receiver at Fort Huachuca, Ariz., came up with such a zinger of a safety slogan that the Loss Prevention Directorate has named her the winner of its 2017 Exchange Safety Motto Contest.…

For the fifth consecutive year, the Exchange has been named a Military Friendly® Employer by Victory Media, publisher of G.I. Jobs and Military Spouse magazines.

These associates are truly carrying out the Exchange core value, “The courage to use good judgment,” by ensuring they perform their jobs safely, thus saving the Exchange hundreds of thousands of dollars in lost work…

New federal regulations guide how all federal employees (including Exchange associates) retain their email.   Exchange senior executives and/or policymakers’ emails will be retained indefinitely.  The majority of Exchange associates will fall under a seven-year…

In August 2016, the Exchange received 1,069 comments from customers through all channels. Complaints about associates make up the majority of our customer comments. The most common complaints: associates not acknowledging customers, displaying bad attitudes,…

Growing the Express means bringing more and healthier options for on-the-go customers. New store concepts, signing and graphics will change the look and feel of the Expresses and improve the customer experience. Focus is on…

Going into Exchanges with his Air Force father, Ricky Cabral loved seeing products being demonstrated. Years later, his managers at Japan’s Yokota AB now say the Exchange hardlines supervisor elevated product demonstration to an art…