Store Operations
When shoppers use the MILITARY STAR® card, they save—and so does the Exchange. The card brings approximately $468 million in value annually from interest savings and rewards cards for our Warfighters and their families, while saving the Military Resale Community over $26 million a year in credit card processing fees. Understanding the unique benefits the…
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When the management at the Lewis North Express at Joint Base Lewis-McChord challenged associates to step up their MILITARY STAR® applications numbers, the team responded—in a big way. In 2020, the Express processed more than 300 approved applications—about 115 more than the average for Expresses and surpassing some main stores, as well. Their 2020 total…
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Exchange stores are recovering after a powerful winter storm devastated Texas and parts of Oklahoma and Louisiana. Most locations remained open. The winter storm, the first of its kind in 100 years, caused waterlines to burst at Headquarters, which knocked computers offline and damaged equipment on the first two floors, forcing the building to close…
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Christine has voluntarily taken on additional duties at the Express since the pandemic began.
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Orange juice, lip balm, ramen noodles, shampoo: What reads like a simple grocery list to most people may actually be a lifeline for others. Karen Graves knows this firsthand. An administrative assistant at the Sheppard Air Force Base Exchange, she recently received a Hero Award for her work managing the store’s personal shopper program. The…
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Gidget Rivera and Daniel Fox were presented with commander’s coins and certificates from Fort Huachuca Garrison Commander Col. Jarrod Moreland and Exchange General Manager Jeff Hyatt to acknowledge their customer care and heroism.
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In April, Fort Rucker command decided to implement temperature screenings in high-traffic buildings as well as to limit access to one entrance. The Exchange made space for screeners, but installation personnel conducted the screenings.
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One in a series honoring the Exchange’s 125 years of family serving family Dilek Lunkaya’s first experience with the Exchange began more than 20 years ago while she worked as a childcare provider for a military family stationed in Turkey. Her experience opened her eyes as to how strong the family bond was within the…
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“It makes me so happy that someone would do this for someone and not even know the circumstances they’re in. That makes it even more special.”
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