Store Operations

Stores Giving Theatro Rave Reviews as a Communication Tool

By Robert Philpot / December 16, 2021 /

The device, a headset that comes with a small rectangular box that associates can attach to their belt or another part of their clothing, helps provide instant assistance at the push of a button.

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MILITARY STAR Card Saves Military Community Nearly $30M in 2020

By Marisa Conner / July 27, 2021 /

Reaching for the MILITARY STAR® card at a military exchange store or commissary is strengthening benefits for all who serve and have served.

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BE FIT Ambassador Roy Montez Helps Fort Leonard Wood Shoppers Jump-Start Healthy Lifestyles

By Robert Philpot / July 1, 2021 /

Exchange BE FIT Marketing Manager and Brand Ambassador Roy Montez brought his virtual efforts to help military shoppers lead a BE FIT lifestyle into the real world June 26 at the Fort Leonard Wood Exchange.

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New Dashboard, Training Give Associates Tools for Improved Customer Service

By Chris Ward / June 22, 2021 /

With shoppers flocking back to Exchange stores worldwide, the organization is intensifying efforts to ensure the military community receives the best customer service. A new customer relations dashboard, which launched this year, shows the impact negative comments have on sales at each Exchange location. Store managers can view a breakdown of customer comments by region,…

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Civilian Employees Celebrate New Exchange Privileges

By Robert Philpot / May 11, 2021 /

The Exchange is honored to welcome the 575,000 DoD and Coast Guard civilian employees who can now shop at their local Exchange.

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575,000 DoD, Coast Guard Civilians Can Shop In Store With the Army & Air Force Exchange Service Starting May 1

By Julie Mitchell / April 29, 2021 /

The expanded access benefits all who serve—past, present and future. Access to ShopMyExchange.com will start later this year.

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From Director/CEO Tom Shull: 2021 Strategic Priorities—Driving For Success to Preserve the Benefit

By Tom Shull / April 26, 2021 /

After an unprecedented 2020, Team Exchange is focused on preserving the hard-earned benefit for all who wear the uniform—past, present and future. Six strategic priorities will increase the organization’s relevancy as the Exchange continues to be a crucial non-pay benefit for those we are so honored to serve.

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125 Years of Family Serving Family – Emma-Jayne Cariglio, Whiteman AFB Express Manager

By Chris Ward / April 21, 2021 /

When Emma-Jayne Cariglio began working at the Whiteman AFB Shoppette, she wasn’t expecting it to turn into a career. Twenty years later, she is still with the Exchange as Shoppette manager at Whiteman.

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New $54 Million PX Shopping Center Opens at Fort Sam Houston

By Chris Ward / April 15, 2021 /

With the snip of a ribbon, a new era of shopping was launched at Fort Sam Houston as the Army & Air Force Exchange Service formally opened its shopping center.

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Exchange Shoppers Donate $2.4 Million to Military Relief Funds in 2020

By Marisa Conner / April 14, 2021 /

Year-round giving option at PX/BX registers nets $2.4 million in donations for Army Emergency Relief and the Air Force Assistance Fund in 2020—a 1,000% increase from 2019.

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