News

eCommerce Returns

Distribution Centers Process Online Returns

By Robert Philpot / November 1, 2017 /

With the potential addition of 18.5 million Veteran online customers, the Exchange had to rethink its return process. 

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Transportation Management System (TMS) is Now Live!

By Robert Philpot / November 1, 2017 /

The Logistics Directorate launched an industry-leading transportation management system that gives managers better control over costs of inbound shipments from suppliers and tracking of goods from distribution centers to stores.

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Fort Bliss

Fraud, Waste and Abuse: Every Associate a Sensor

By Stephen Groll / November 1, 2017 /

The Exchange Office of the Inspector General compiled data from a recent Fraud, Waste and Abuse (FWA) Survey. We learned a lot from the information associates provided and are happy to share the observations.

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Cheyenne Mountain Air Force Station customers enjoy lunch at the Exchange Subway cart.

Special Team of Associates Serve Deep Inside a Mountain

By Robert Philpot / November 1, 2017 /

Exchange associates work and live all over the world from Thule, Greenland, to the tip of the spear at contigency locations in Poland, but only one special team of associates takes a bus deep inside a mountain and cross two 25-ton blast doors to begin their day at the Cheyenne Mountain Air Force Station.

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Security Officer Finds Himself in Exchange History

By Robert Philpot / November 1, 2017 /

As a military police officer at the PX in Bangkok, Thailand in 1973-75, Jack Wrightsil never thought he would one day work at the Exchange headquarters, much less appear in one of the pictures hanging in its museum.

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DC visit

Department of Army Leader Gets Firsthand Look at Exchange’s Logistics Capabilities

By Julie Mitchell / November 1, 2017 /

The Exchange hosted Paul Cramer, deputy assistant secretary of the Army (Installations, Housing & Partnerships), at its West Coast Distribution Center, highlighting how the Department of Defense retailer’s logistics network has transformed to welcome home

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Alex

Meet ALEX, Your New Benefits Counselor

By Robert Philpot / November 1, 2017 /

Open enrollment, Nov. 6-Dec. 1, for Exchange benefits is right around the corner when you can change health insurance plans, enroll in flexible spending accounts, and increase life insurance coverages by one level.

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LOGISTICS and LOSS PREVENTION: Caught Doing the Right Thing

By Robert Philpot / November 1, 2017 /

Find out how these associates are saving the Exchange hundreds of thousands of dollars in losses by doing things the right way.

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FSAs Can Save You A Load of Money

By Robert Philpot / November 1, 2017 /

Check out this great way to cut your medical and dependent care bills.

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November’s Customer Shoutouts: These Associates ROCK!

By Robert Philpot / November 1, 2017 /

Discover what these exemplary associates do to elicit such high praise from customers. Can you do the same for the best customers in the world?

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