News
The 2017 COLA increase is .3%, effective with Dec. 1, 2015, pension payments. Retirees with an annuity start date of Dec. 1, 2015, or before will receive the entire .3% increase. The remainder will receive a prorated hike. Retirement Annuity Start Date Year # of Months Retired COLA increase %, starting Dec. 2016 December 2015 12…
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After retiring from the service and as an ROTC instructor, Goldman looked to work at the Exchange not only as a way to stay busy, but to continue serving the military community.
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The Exchange provides a service that is by and large unseen by the public, but is extremely important: providing uniform items for fallen service members. The Air Force Mortuary Affairs Operations at the Charles C. Carson Center in Dover, Del., works to ensure dignity, honor and respect to fallen service members of current and past…
Read MoreIn August 2016, the Exchange received 1,069 comments from customers through all channels. Complaints about associates make up the majority of our customer comments. The most common complaints: associates not acknowledging customers, displaying bad attitudes, making rude comments and having no sense of urgency when serving them. Use these three tips to improve customer service…
Read MoreGrowing the Express means bringing more and healthier options for on-the-go customers. New store concepts, signing and graphics will change the look and feel of the Expresses and improve the customer experience. Focus is on trip need, ease of shopping and increasing the basket. “The BE FIT program will take center stage,” said David Arens,…
Read MoreAnja Diana Overseas Region/Grafenwoehr, Germany I was in the Express two weeks ago and want to acknowledge Anja, who was at the front by herself. The store was packed, but instead of worrying about herself and getting her customers through she began to run back and forth between each register trying to get as many…
Read MoreDuring open enrollment, Nov. 7 – Dec. 2, you can set aside up to $2,550 pre-tax each year in a healthcare flexible spending account to get reimbursed for eligible medical, dental and vision expenses that aren’t covered by your medical plan. In addition to copays, coinsurance and deductibles, these expenses include: Dental work and orthodontia…
Read MoreOpen enrollment starts Nov. 7 and lasts through Dec. 2. During this period, you can make benefit choices and changes for 2017. New website Plus, there’s more online. Visit the new DoD NAF at nafhealthplans.com for all the facts, tools and resources to enroll and make the best use of your Exchange benefits throughout the…
Read MoreOperation CALLOUTS
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Joe, Nancy and Ereneo Copada Joe Copada, his wife, Nancy and father, Ereneo, exemplify the Exchange phrase “family serving family.” The Copadas have served America’s troops and their families for more than 90 years combined. For 30 years, Ereneo, worked in what was then known as the “data processing” department. Joe worked in maintenance and…
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