News

Retirees: Try These Mypenpay Resources

By Robert Philpot / June 1, 2017 /

When logging on to aafesretirement.mypenpay.com for the first time: Select your Social Security number (SSN) as login preference. Enter your SSN with no dashes. Enter the password provided. Select “Login.” Answer three security questions. Enter a personal password between six and 20 characters without special characters. It may contain alphabetical characters, numeric characters or both.…

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June’s Customer Shoutouts: These Associates Rock!

By Robert Philpot / June 1, 2017 /

Andrew Turner Europe Region/Grafenwoehr, Germany I wanted to take a minute to comment on an outstanding customer service experience I had with Andrew in the shoe department. He was very knowledgeable and despite having a heavy work flow and attending to other customers, he made sure my questions were answered and went above and beyond…

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Fort Drum Soldiers Running in the snow

Get to Know the Mission and Unique Customers at Fort Drum

By Robert Philpot / June 1, 2017 /

Named in honor of Lt. Gen. Hugh A. Drum, who served in both world wars and was president of the company that managed the Empire State Building. Maj. Gen. Frederick Grant (son of Ulysses Grant) purchased the land in upstate New York in 1908. Originally named Camp Pine, units used the favorable summer climate to…

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GEN Perna shook the hand of each associate recognized, including Rita King.

Four-Star General Shows His Appreciation at Redstone Arsenal

By Julie Mitchell / May 1, 2017 /

Exchange associates at Redstone Arsenal received a once-in-a-lifetime honor—a challenge coin and sincere words of thanks from GEN Gustave Perna, commander, U.S. Army Materiel Command.

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Veterans salute as flags are raised for the National Anthem during a Memorial Day ceremony at Kadena Air Base, Japan, May 26. Veterans and military members from all four branches of the military attended the event to remember those who died in our nation's service. (U.S. Air Force photo/Tech. Sgt. Rey Ramon) (Released)

VetVerify.org – Recognizing the Honorable Service of Our Nation’s Veterans

By Robert Philpot / May 1, 2017 /

Starting May 9, honorably discharged Veterans can ensure their eligibility to shop military exchanges online. Using data received from the Defense Manpower Data Center, Veterans can verify eligibility now and begin shopping on Veterans Day 2017.

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VetVerify.org Contact Center Opens

By Robert Philpot / May 1, 2017 /

On April 25, VetVerify.org soft-launched to begin authenticating the potentially 13 million Veterans who will be able to use their earned lifelong online military exchange benefit beginning Veteran’s Day 2017.

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Veterans online shopping benefit

Tell Your Veteran Friends and Family Members About Veterans Online Shopping Benefit

By Robert Philpot / May 1, 2017 /

Starting this Veterans Day, Nov. 11, the Exchange will welcome back to the military family potentially 13 million eligible Veterans, allowing them to shop at shopmyexchange.com regardless of how many years they served in the armed forces. 4 things you can do now Inform Veterans in your families and social circles about the Veterans online…

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KMCC

Services, Food & Fuel: Innovations Improve Customer Experience

By Robert Philpot / May 1, 2017 /

Services, Food and Fuel (SDF) Program Manager Troy Seymour answers questions about the Exchange fuel program and initiatives implemented in 2016, plus what’s in store for 2017.

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New MFEs in Poland Steps Above Older Versions

By Robert Philpot / May 1, 2017 /

Find out how much better the new MFEs in Europe are than the ones they replaced.

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Ron McCool and the Exchange team receive a unit’s gratitude for a job well done. On the Exchange mission’s last day, Soldiers line up to thank the Exchange associates for their service at Poland’s Drawsko Pomorskie Training Area.

Team of ‘Tip of the Spear’ Associates Receives Appreciation from Troops

By Brad Nisbett / May 1, 2017 /

Deployment is never easy, yet the rewards of serving men and women of the U.S. armed forces in a contingency location is more than gratifying to the team of volunteer associates at Poland’s Drawsko Pomorskie Training Area (DPTA).

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