Taking the Lead to Serve Those Who Serve
Not only are you a leader for your customers, but you are leaders to your…
EVP/COO
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Four Core Competencies for Effective Leaders
During the past several Exchange Post articles, and more recently in my monthly “Taking Care…
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COO Dave Nelson Visits Pacific Region
EVP/COO Dave Nelson made his first official visit to the Pacific Region. Awed with the…
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Daily Decisions: Choosing What Path To Take
In May, many of our teammates had the opportunity to hear Melissa Stockwell present at…
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The Power of the Customer Experience
Customer service is a topic any worthwhile organization takes seriously. A company may have the…
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Getting to the Core of Success
In my last Exchange Post column, I talked about our legacies and the lasting impact…
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Growing Our Team, Creating Our Legacy
What will your legacy be? If you think about it, the vast majority of our…
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It is Always About our Associates
My responsibility is to ensure our people have the resources they need to meet the…
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Work Bucket List Accomplished, I am Leaving the Exchange in Capable Hands
I remember that day in 2006 when I was named to my dream job: chief…
