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Operation: Call Out—Eastern Region

By Jason Rosenberg / September 13, 2021 /

Eastern Region proudly recognizes Caren Hernandez, Delores Windsor and Lydia Neveux for their contributions and support to the Exchange Mission.  Their focus on customer service is a priority, and it shows in the results!  Thanks for all you do!

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Operation: Call Out—Central Region

By Jason Rosenberg / September 13, 2021 /

Gina Gerhard, Kimberly Molina Cruz and Kellie Duffendack are truly outstanding associates who are passionate about enhancing the customer experience. They represent the superior teammates we have across the entire Central Region. They show great enthusiasm in their work and strive to exemplify our core values daily. We are honored to have them on our team and thank them for representing Central Region.

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Operation: Call Out—Western Region

By Jason Rosenberg / September 13, 2021 /

Western Region recognizes Michelle Matienzo, Yehimeline Medina and Kevin McKenner for their outstanding hard work and unwavering dedication to our customers.

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OPERATION: Call Out—Pacific Region

By Jason Rosenberg / September 13, 2021 /

The Pacific Region has selected Kim, Pyong-man, Kelvin Tucker Jr. and Dr. Yun, Woo Sung for going above and beyond to take care of the “best customers in the world” in the “best region in the world.”  The one thing that is constant is that they all took the time necessary to understand an issue and provide the best solution.  These customer experiences will translate into repeat visits because they demonstrate that we are truly “Family Serving Family” and we will always take care of you. These examples represent the “best of the best” from the Pacific Region. Pacific Pride!

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Shull Receives 2021 Distinguished Graduate Award from West Point Association of Graduates

By Julie Mitchell / September 13, 2021 /

The award honors USMA graduates whose character, distinguished service and stature exemplify West Point’s motto of Duty, Honor, Country.

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In Case You Missed It: Exchange National TV Spot Honors 9/11 Heroes

By Julie Mitchell / September 13, 2021 /

n honor of all who served before, during and after 9/11, the Exchange paid tribute to our country’s heroes with a moving message on national TV on the 20th anniversary of the terrorist attacks. Associates can view the spot on the Exchange’s Facebook page

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ICYMI: The Week That Was in the Exchange Post

By Robert Philpot / September 10, 2021 /

In case you missed it, here’s a look at this week’s coverage in the Exchange Post.

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#FlashbackFriday: How Exchanges Worldwide Responded After 9/11

By Robert Philpot / September 10, 2021 /

After the 9/11 attacks, Exchanges in the New York City area and near Washington, D.C., supported troops and first responders with 24-hour operations and mobile field exchanges. Exchanges outside of New York and the Washington area did their part as well.

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A Moving Tribute to 9/11 Heroes: Watch the Exchange on CBS This Weekend!

By Julie Mitchell / September 10, 2021 /

On the 20th anniversary of the 9/11 terrorist attacks, the Exchange is paying tribute to our Nation’s heroes with a powerful message on national TV.

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Exchange Inspector General VP Shares 9/11 Memories from His Air Force Days

By Robert Philpot / September 9, 2021 /

On the morning of 9/11, Steve Groll was an Air Force major and the navigator on an E-4B aircraft. The crew’s mission changed dramatically after the World Trade Center and Pentagon were attacked.

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