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Operation: Call Out—Western Region

By Jason Rosenberg / February 20, 2024 /

Western Region recognizes Vee Savage, Ryan Caprak and Paul Ortiz for their outstanding hard work and unwavering dedication to our customers. 

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Words from the Director/CEO: How Exchange Teams Strengthened the Benefit in 2023

By Tom Shull / February 20, 2024 /

With momentum on our side, Team Exchange moved out to score big wins on critical strategic priorities to increase efficiencies and enhance the customer experience:

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ICYMI: The Week That Was in the Exchange Post

By Robert Philpot / February 16, 2024 /

In case you missed it, here’s a recap of this week’s coverage.

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#FlashbackFriday: The Link Between a Georgia Recreation Center and a 40-Year Exchange Associate

By Robert Philpot / February 16, 2024 /

Flashback Friday looks into the name behind the Frank Chester Recreation Center in Columbus, Georgia. Chester was a longtime city official–but before that, he spent decades at the Exchange.

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What You Need to Know About Personnel Accountability During Crises

By Yvette Baptiste / February 15, 2024 /

Natural disasters such as hurricanes, earthquakes, typhoons, severe snowstorms or extreme temperatures can strike at any time. Here are some tips for personnel accountability when disaster strikes.

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‘It’s Better at Bliss’: Exchange Service Breaks Ground on New Cell Tower

By Travis Day / February 15, 2024 /

The cell tower ties in directly with the installation’s “It’s Better at Bliss” campaign, which aims to educate the Fort Bliss community about services, events, improvement projects and more that directly enhance Quality-of-Life for Soldiers, their families and other personnel.

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Exchange IT Service Desk’s New Chat Feature Is Now Live on the Self-Service Help Portal

By Zach Wright / February 14, 2024 /

The chat feature connects users with a service desk agent in real time for the same full support they would receive with a phone call.

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Sibling Rivalry Heats Up as Hanscom Exchange Rewards Sisters For Academic Excellence

By Zach Wright / February 14, 2024 /

Studying hard yielded great results for two sisters who took second and third place in the Exchange’s worldwide You Made the Grade sweepstakes—the first time in the program’s 23-year history siblings won in the same drawing.

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Rosenberg Named President, Randolph promoted to COO as Reorganization Launches

By Tom Shull / February 13, 2024 /

The Exchange is positioning the organization for the future by significantly integrating retail operations and merchandise functions to improve the customer experience and increase sales and earnings.

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Laughlin Air Force Base BX Launches $15.7 Million Renovation

By Keiana Holleman / February 13, 2024 /

Exchange leaders from headquarters and Laughlin Air Force Base broke ground in January the shopping center renovation—another Quality-of-Life improvement for military shoppers.

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