Exchange managers are eager to hear feedback on the organization’s health benefits on surveys selected associates and retirees received last month. The results are due Aug 30.
The surveys included:
- Annual member satisfaction survey. This survey measures the opinions of Exchange participants who filed health claims recently. Each year, Aetna processes about 2 million claim transactions for all DoD NAF employers. From that group, Aetna selects a random sample of about 8,000 participants at the Exchange and other NAF agencies to receive the survey. The survey was mailed in early July.
- 2018 CONUS member benefits and communications survey. This is a general survey about the health plan and how the Exchange communicates with associates about it. About 30,000 CONUS employees and retirees of all DoD NAF employers received the survey in late July.
Understanding needs, planning for future
Both surveys were sent from DSS Research in Fort Worth, Texas, a healthcare consulting and research company that has administered the DoD NAF/Aetna surveys for years.
“You can complete the survey on paper and mail it to DSS in the envelope provided or read the instructions for a link to complete it online,” said Julie Emory, the Exchange’s benefits director. “It is very important that we hear from associates about their opinions regarding our health benefits so we can understand their needs and plan for the future.”
Associates and retirees who have lost their copies of the survey can contact Aetna Member Services at the number on their insurance ID cards: 800-367-6276 in the U.S., or overseas at 888-506-2278 and (collect) 813-775-0189.
For general questions and feedback on benefits, associates can visit Alex, eBenefits or contact the Human Resources Support Center, 800-508-8466 or at HRSC@aafes.com. Retirees can reach the Retiree Benefits Call Center at 800-519-3381 or Benefits@aafes.com
Leave a Reply to Anthony Corigliano Cancel reply