OPERATION: Call Out—Western Region

Operation Call Out

Western Region recognizes Rosa Nieves, Patty Pineda and Asucena “Susie” Gallegos for their outstanding hard work and unwavering dedication to our customers.

Rosa Nieves
Burger King Foreman
Vandenberg Air Force Base

Rosa is a 17-year Burger King veteran.  She is a great leader, provides exceptional customer service, knows most customers by name, and even knows their order when she hears their voice on the intercom. Rosa follows and enforces Burger King standards, taking the initiative to learn how to perform her job by asking questions, going online and researching standards.  She is one of the main reasons we have been in the top five for Speed of Service for the past five years on the West Coast.  Rosa is a great leader, embodies the Exchange’s core values, and with her enormous heart treats every customer like family.  Through her attention to detail and teamwork, she ensures that we are always stocked and ready for any rush. Rosa’s contributions have led us to $522,971 in sales, which is a 2.3% sales increase over last year.

Patty Pineda
Bravo Burrito – Food Service Worker
Fairchild Air Force Base

Patty is on her 10th year of serving delicious Mexican food to the Fairchild community. Her business started as a food truck and eventually moved into our food court a couple of years later. During her time with us, she has participated in major exercises with mobile food options for those TDY from different nations, assisted in providing catered food to numerous countries during the Armed Forces Female World Cup Tournament, and survived struggles during COVID. Patty is more than a Services contract; she is a member of our Exchange family and Fairchild community.

Asucena “Susie” Gallegos
Customer Experience Associate
Goodfellow Air Force Base

Susie is an outstanding associate with a can-do attitude and natural leadership skills, always guiding her peers, speaking with our customers, and encouraging them to apply for the MILITARY STAR card with the Exchange Protection Plan. Knowing exactly what to do, she is always the first to respond when a teammate needs assistance. Susie assists with hosting store events and is most helpful every Wednesday and Saturday, when our store processes heavy markdowns and price changes. We appreciate all she does for the Exchange and our customers!

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