End of an Era: EVP/CLO Reflects on Four Decades With the Exchange
Alan French’s father worked for the Exchange for 27 years. When Alan started as an intermittent associate in high school, he didn’t expect that his career would be even longer.
December 2025
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OPERATION: Call Out—Pacific Region
Hyon, Min-su; Yuina Shimabukuro; and Kim, Chong-su represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could…
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OPERATION: Call Out—Europe Region
Nicole Hampshire, Jacob Pratt and Rasim Samudov provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and…
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OPERATION: Call Out—Eastern Region
Eastern Region would like to recognize Timothy Thomas, Orlandis Johnson and Christian Woodell for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the…
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OPERATION: Call Out—Central Region
These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no…
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OPERATION: Call Out—Western Region
Western Region recognizes Chloe Gutierrez, Gloria Rapou and Adrian & Carmen Hernandez for their outstanding hard work and unwavering dedication to our customers.
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After 53 Years, Eastern SVP Prepares to Say Farewell to the Exchange
Bob White started at the Exchange as a nervous teen in 1972. Since then, he’s seen the world.
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130 Years of Family Serving Family: Brian Smith, KMC Exchange (with video)
The general manager’s 28-year journey with the Exchange began after his own military chapter closed.
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At Army-Navy Game, Exchange Relevancy Wins
Inside and outside the stadium and on the air, the Exchange was in the thick of the action as Navy edged Army 17-16.
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Exchange to Open Mental Health Clinics in Pacific Region
The first clinics are scheduled to open in fall 2026 at Camp Foster in Okinawa and USAG Humphreys in South Korea.
