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From Director/CEO Tom Shull: Exchange is Strong During Holiday Season Despite Challenges
The entire Exchange team has worked together to ensure the Black Friday weekend was a success, overcoming obstacles such as industry-wide supply chain challenges and the continuing pandemic.
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From Director/CEO Tom Shull: 2021 Strategic Priorities—Driving For Success to Preserve the Benefit
After an unprecedented 2020, Team Exchange is focused on preserving the hard-earned benefit for all who wear the uniform—past, present and future. Six strategic priorities will increase the organization’s relevancy as the Exchange continues to…
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One Year into the COVID-19 Pandemic: Heroes Serving Heroes Remains ‘Mission Critical’
One year ago, the COVID-19 pandemic changed our world. All of us have been affected. We have mourned the loss of friends and family as we have made changes to protect those we love. At…
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Words from Director/CEO Tom Shull: Preserving the Benefit through the Pandemic—A Job Well Done in 2020
Congratulations on the many successes of 2020! Despite the incredible challenges throughout the COVID-19 pandemic, Team Exchange has much to celebrate as you steadfastly brought mission-essential benefits to Soldiers, Airmen, Retirees, Veterans and military families.…
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Words from Director/CEO Tom Shull: In Tough Times, Associate Morale Remains High
Great news! Despite the uncertainty of the pandemic, our latest associate engagement job satisfaction (AEJS) survey shows Team Exchange’s resilience continues to set a very high bar. For 2020, associates rated the Exchange 79, just…
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A Midyear Update from Director/CEO Tom Shull: Rising to the Occasion
While 2020 has been unprecedented, Exchange associates have stepped up to meet unexpected challenges and deliver on its “We Go Where You Go” promise to Warfighters and their families.
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A Message from Senior Leaders on COVID-19: Taking Care of Warfighters And Each Other
We are receiving notes from commanders at installations around the world praising your hard work, kindness and dedication. You are truly making lives better for our military communities.
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Words from Director/CEO Tom Shull: In Uncertain Times, Exchange Doing All It Can To Ensure Well-Being of Associates
Your Exchange team . . . . remains vigilant in our commitment to provide our associates and the best customers in the world a safe, clean and friendly shopping and working experience.
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Words from Director/CEO Tom Shull: Exchange Needs Your Help in Honoring Vietnam Veterans
Our Vietnam Veterans made great sacrifices and served honorably. Please help the Exchange let them know they are not forgotten.
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Words from Director/CEO Tom Shull: How You Strengthened the Exchange Benefit in 2019
Amid the challenges of the ever-changing retail industry—which saw more than 9,300 retail stores close in 2019—you have provided exceptional service to Warfighters and their families.