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‘Extreme Ownership’ Will Ensure Veterans Online Shopping Benefit Success
At the Exchange, from associates at headquarters to sales associates in the field, “extreme ownership” should describe the posture we all take to ensure the rollout of the Veterans online shopping benefit is a success.…
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Veterans Online Shopping Benefit—Our Success Depends on You
As the launch of the Veterans online shopping benefit approaches Nov. 11, each Exchange associate plays a vital role in welcoming approximately up to 15.5 million Veterans back to their military family. Years of effort…
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Building a Better Benefit — Our Six Keys to Success
2017 is shaping up to be a disruptive year for retail. Macy’s is closing 68 stores, Sears is working to sell its storied Craftsman brand to stave off bankruptcy, Neiman Marcus is showing –8% comp…
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Timeless Lessons for a New Year
Each new year offers an opportunity to reflect on where we have been, where we are going, and perhaps those who inspired us. To start 2017, please allow me to share some memories of someone…
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Reflections on 2016 and a Look Toward 2017
Happy holidays! This month, we are privileged to celebrate this special time of year with our family, at home and at the Exchange. This is a time to reflect on the year that was and…
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November is the Month of Remembrance, Gratitude
For many Americans, November is a time of football and friends—it is also a time to give thanks. As I have done for the past four years, it is you—the spouses, veterans, patriots and wounded…
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The Essential Exchange Story We Need to Tell
Show your Exchange pride each and every day. Share your journey, tell our story and join me in letting the world know the Exchange is like no other. With a mission to serve Soldiers, Airmen…
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Continuing the Spirit of Selfless Service
From Director/CEO Tom Shull Fifteen years ago, the world witnessed unprecedented destruction in New York City and Washington, D.C. In the ensuing months and years, Exchange associates have served with Soldiers, Airmen, Sailors and Marines, exemplifying…
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Celebrating Legacies, Looking Toward Our Future Leaders
Two valued team members, our Chief Financial Officer Renee Figge and President/Chief Operating Officer Mike Howard, are readying to enjoy the rewards of the Exchange’s unmatched deferred compensation plan as they embark on new journeys…
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Congratulations on 121 Years of Service!
This month, the Exchange celebrates 121 years of serving Soldiers, Airmen and their families. A lot has changed in those 12-plus decades. What began on the American frontier as individual Army post exchanges, often one-room…