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Emerging Challenges Lead to Realignment of Regions
Emerging international challenges in Europe and Southwest Asia required us recently to reexamine the Exchange’s overseas capabilities to ensure we can fully support the ever-growing number of important bilateral and multilateral military exercises and training…
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Share the Good News About VetVerify and the Veterans Online Shopping Benefit
The Army & Air Force Exchange Service, Coast Guard Exchange, Marine Corps Exchange and Navy Exchange are honored to finally recognize our Veterans’ time in uniform. Confirming Veterans’ eligibility to shop in advance of Nov.…
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‘Extreme Ownership’ Will Ensure Veterans Online Shopping Benefit Success
At the Exchange, from associates at headquarters to sales associates in the field, “extreme ownership” should describe the posture we all take to ensure the rollout of the Veterans online shopping benefit is a success.…
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Veterans Online Shopping Benefit—Our Success Depends on You
As the launch of the Veterans online shopping benefit approaches Nov. 11, each Exchange associate plays a vital role in welcoming approximately up to 15.5 million Veterans back to their military family. Years of effort…
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Building a Better Benefit — Our Six Keys to Success
2017 is shaping up to be a disruptive year for retail. Macy’s is closing 68 stores, Sears is working to sell its storied Craftsman brand to stave off bankruptcy, Neiman Marcus is showing –8% comp…
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Timeless Lessons for a New Year
Each new year offers an opportunity to reflect on where we have been, where we are going, and perhaps those who inspired us. To start 2017, please allow me to share some memories of someone…
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Reflections on 2016 and a Look Toward 2017
Happy holidays! This month, we are privileged to celebrate this special time of year with our family, at home and at the Exchange. This is a time to reflect on the year that was and…
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November is the Month of Remembrance, Gratitude
For many Americans, November is a time of football and friends—it is also a time to give thanks. As I have done for the past four years, it is you—the spouses, veterans, patriots and wounded…
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The Essential Exchange Story We Need to Tell
Show your Exchange pride each and every day. Share your journey, tell our story and join me in letting the world know the Exchange is like no other. With a mission to serve Soldiers, Airmen…
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Continuing the Spirit of Selfless Service
From Director/CEO Tom Shull Fifteen years ago, the world witnessed unprecedented destruction in New York City and Washington, D.C. In the ensuing months and years, Exchange associates have served with Soldiers, Airmen, Sailors and Marines, exemplifying…