Saluting Our Customer Contact Center Teams
During Customer Service Week, Oct. 6-10, we are privileged to honor our more than 200 contact center teammates who consistently go above and beyond to serve those who serve.
ECP
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The MILITARY STAR Team Leader Talks About What’s Next
Joseph Todd isn’t just the SVP of the Exchange Credit Program. He’s also a customer.
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Words From the Director/CEO: Low APR is Just One MILITARY STAR Benefit
A recent study found that Exchange’s MILITARY STAR card has the lowest APR among unsecured retail cards. But that’s just way that the card is a force multiplier for the Exchange mission–and for service members’…
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Halfway Home: MILITARY STAR Challenge Cup Standings for First Half of 2025
Find out who the top Exchanges were in each region as the competition hits the mid-year point.
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Words From the Director/CEO: Force Multipliers Are Going Strong For Mission Success
As we head into the last half of fiscal 2025, your steadfast dedication to advancing the Exchange’s strategic priorities continues to play a significant role in strengthening our military community.
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The Exchange is the Gold Standard for Securing Cardholder Data
The Exchange has successfully completed its Payment Card Industry (PCI) assessment, earning a clean Report on Compliance (RoC) with no compensating controls for the 15th year in a row. Here’s what that means.
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MILITARY STAR Card Ambassador Pushes Big Numbers Out of Small POM Troop Store
Since the start of the fiscal year, Customer Experience Associate Brandie Talavera has signed up nearly 250 students attending the Defense Language Institute Foreign Language Center for a MILITARY STAR card, raising the average monthly…
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Closing Credits: Retiring ECP SVP Tommy Ward Reflects on Exchange Career
Ward’s more than 20 years at the Exchange have included multiple deployments.
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Tommy Ward Shares His Leadership Philosophies
During a program titled “Currency of Trust: Leading the MilStar Team,” Chief of HR Learning Jessica Provan asked Ward questions about his career, including what key moment changed his career trajectory, how he was pushed…
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Words From the Director/CEO: Force Multipliers for Mission Success in 2025
The Exchange’s 2025 priorities are fully focused on maintaining the family, sustaining the family and investing in the family—being there with service members and their families, and making sure that they have the support required…