ECP Team Hits the Road to Enhance Customer Experience with New Payment Card
ECP associates visited 12 key Exchange locations across the U.S., connecting with store teams to improve marketing efforts for the new MILITARY STAR card.
ECP
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Collaborative Effort Makes Longtime MILITARY STAR Goal a Reality
Behind the scenes of the Exchange’s collaboration with Discover Global Networks to expand MILITARY STAR card acceptance–a project that involved the Exchange Credit Program working with multiple directorates.
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Exchange Contact Center Teams Ready to Celebrate Customer Service Week With Activities and Games
The Exchange’s Contact Center teams play a vital role in providing customer service for MILITARY STAR cardmembers and online shoppers, but during Customer Service Week, they’ll be playing games and participating in team building activities,…
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Check out the MILITARY STAR Q2 Challenge Cup Winners
Through the second quarter of the second year of the MILITARY STAR® Challenge Cup, competition remains fierce.
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Director/CEO Update: Winning Strategies Strengthening Hard-Earned Exchange Benefit
Your amazing work to advance our strategic priorities is creating incredible momentum as we head into the final stretch of 2024. Team Exchange’s commitment to outstanding execution is fueling impressive results.
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ECP Collaborates with Discover® Global Network to Expand MILITARY STAR Card Acceptance
This fall, the Exchange Credit Program is taking a historic step toward making the MILITARY STAR® the one card for the military community.
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Words From the Director/CEO: A Post-First Quarter Update on Exchange Priorities
Team, At the Retail, Food and Services Managers Conference in March, we talked about strategic priorities for 2024, which will build on the successes of recent years. The Exchange continues to move forward and grow…
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MILITARY STAR Challenge Cup First-Quarter Winners Announced
Stores are once again competing to increase their MILITARY STAR numbers—both new accounts and card usage—over the previous year.
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Express Seminar 2024: Convenience, Connections Deliver Taste of Home
Nearly 300 senior leaders and Express managers worldwide are uniting in Orlando this week for the annual Express Seminar to learn about new products and strategies.
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Fort Belvoir Associate Named 2023 MILITARY STAR Ambassador of the Year
Customer Experience Associate John Dickson says he was surprised to learn he’d been selected as the worldwide ambassador.
