ECP

Team Exchange Unites to Plan Fun and Flexible Month of the Military Child Celebration

By Keiana Holleman / April 11, 2022 /

Since 2020, Month of the Military Child celebration efforts have concentrated on virtual events in line with the Department of Defense’s pandemic safety protocols. Here’s how Exchange teams across the organization worked together bring back fun in-store events.

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Spring Trend Guide Highlights Teams’ Commitment to Improve Shopper Experience

By Keiana Holleman / April 11, 2022 /

This collab is giving fresh-look vibes! New, favorite and exclusive high-quality brands for the entire family shine in this year’s Spring Trend Guide.

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MILITARY STAR Surprises 10 Shoppers With $35,000 in Home for the Holidays Sweepstakes

By Robert Philpot / December 23, 2021 /

Five grand-prize winners each received a $5,000 check, while five runners-up won $2,000. The winners were automatically entered into the sweepstakes after using their MILITARY STAR card twice at a military exchange and twice at the commissary between Sept. 24 and Oct. 21.

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A screenshot from the interactive fall fashion guide page on the Exchange HUB

Fall Trend Guide: A Look Behind the Scenes

By Robert Philpot / October 14, 2021 /

The Exchange’s fall fashion trend guide is returning for 2021, debuting Oct. 15.

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Exchange Celebrates Contact Center Associates

By Robert Philpot / October 5, 2021 /

To celebrate Customer Service Week, which runs through Oct. 8, contact center team managers are celebrating with daily events designed to puts smiles on the faces of customer service associates.

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Watch Now! Top Tips from the Experts on How to Increase New MILITARY STAR Accounts

By Marisa Conner / August 17, 2021 /

We asked some of 2020’s top-performing MILITARY STAR associates to share their tips for increasing new MILITARY STAR accounts – watch the video to see their recommendations.

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MILITARY STAR Card Saves Military Community Nearly $30M in 2020

By Marisa Conner / July 27, 2021 /

Reaching for the MILITARY STAR® card at a military exchange store or commissary is strengthening benefits for all who serve and have served.

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Remote Call Center Jobs Offer Flexibility, Security

By Marisa Conner / June 9, 2021 /

The flexibility of the remote jobs makes them a great fit for the military community, including the ability to build long-lasting careers for military spouses.

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The Exchange contact center and escalations teams will celebrate Customer Service Week Oct. 7 with a virtual celebration featuring games, giveaways and more.

Exchange Thanks Contact Center Associates During Customer Service Week

By Robert Philpot / October 5, 2020 /

“We want the team to know how much we appreciate everything they do to take care of our customers.”

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