How IG Handles Complaints Submitted on Someone Else’s Behalf
The IG typically processes complaints submitted directly by the affected party. But there are some exceptions or special circumstances.
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How IG and LP Support Stores During the Holidays—and Always
For every cashier, store manager and general manager, it’s critical to understand the support offered by the Inspector General (IG) and Loss Prevention (LP).
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How to Keep Online Shopping Safe
Here are a few tips to ensure that Exchange customers have the best shopping experience in stores and online.
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The Backbone of the Self-Assessment Program
The program is part of larger efforts mandated by Department of War instructions to evaluate an organization’s readiness.
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IG Does Not Share Your Info Without Your Permission
At the Exchange IG office, every complaint is taken seriously and overseen with professionalism and care.
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Vigilance Against Mismanagement Today Protects Tomorrow’s Success
Mismanagement is the failure to appropriately manage Exchange funds, assets or resources. It also includes managerial inaction—failing to respond to known issues or addressing problems that could impact operational readiness and effectiveness.
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Your Immediate Actions Can Save Lives in an Active Shooter Situation
Refresh your knowledge about what you need to do in an active-shooter situation
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Looking at the Big Picture of a Small Office’s Typical Year
The Office of the Inspector General has four pillars that guide all of Team Exchange’s work: Inspections, Assistance, Teach and Train and Investigations. Here’s what that means.
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The SAP: A Key Tool in Evaluating Exchange Readiness and Efficiency
The Self-Assessment Program (SAP) evaluates each directorate’s preparedness, identifies inefficiencies and facilitates corrective actions. elf-Assessment Program Managers (SAPMs) play a key role in this.
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Celebrating International Fraud Awareness Week with the Fraud, Waste & Abuse Awareness Survey Results
Fraud, Waste and Abuse (FWA) hurts our company’s bottom line, damages our reputation, undermines trust in our organization and hurts our customers and associates through increased prices, fewer raises or even layoffs. The good news is…