IT

Keep a Watchful Eye Out for Phishing Expeditions

By Robert Philpot / October 10, 2023 /

If you click on a bad link or file, you could be giving your personal information to a bad actors, so it’s important to know the signs of phishing. And even some of the most careful people can be fooled.

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IT to Provide Tips for Associates to Stay Alert Online During Cybersecurity Awareness Month

By Robert Philpot / October 2, 2023 /

The IT Directorate always emphasizes vigilance online, whether you’re doing research for work or surfing the net at home. During October, which is Cybersecurity Awareness Month, IT will go further into the hows and whys of safeguarding your information on the web.

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Words From the Director/CEO: A Midyear Update on Strategic Priorities for 2023

By Tom Shull / September 8, 2023 /

With the second half of FY 2023 in full swing, the Exchange remains strong, supporting the mission through critical strategic value levers to protect and preserve the hard-earned benefit we are honored to provide service members and their families.

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IT, eComm Teams Add Speed, Convenience With ShopMyExchange.com Search Engine Upgrade

By Robert Philpot / August 7, 2023 /

The Exchange’s eCommerce and IT teams launched an upgraded search engine on ShopMyExchange.com. Although the search engine doesn’t look that different, customers see faster and more search-specific results, with an autocomplete function providing additional search suggestions. “Customers will get to the product that they’re looking for as quickly as possible,” said Bill Reynolds Jr., vice…

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128 Years of Family Serving Family: Srinivas Vemu, Portfolio Manager, Exchange HQ

By Keiana Holleman / July 27, 2023 /

The India native talks about moving to the United States when he was 21, honoring fallen teammates and his first public-speaking experience.

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Exchange Credit Program Quickly Pivots to Provide Assistance for Guam Cardholders Following Typhoon

By Marisa Conner / June 15, 2023 /

After Super Typhoon Mawar hit Guam on May 24, the Exchange Credit Program (ECP) team sprang into action, assessing how it could help MILITARY STAR® cardmembers affected by the typhoon. Other directorates pitched in to help the ECP team.

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Branded POS Upgrades at Exchange Restaurants Enhance Customer Experience

By Robert Philpot / May 23, 2023 /

For decades, most Exchange restaurants have operated their own point-of-sale systems rather than using the custom systems developed by and for each brand. Now, to better serve military diners, name-brand restaurants at CONUS Exchanges are converting their POS systems to those used by each brand. Here’s how Exchange teams made that work.

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Exchanges Worldwide Serve Up Added Value with Starbucks Connect

By Keiana Holleman / May 3, 2023 /

Exchange shoppers have access to new benefits when dining at Exchange Starbucks locations.

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127 Years of Family Serving Family: Aubrey Bartlett, Systems Administrator, HQ

By Keiana Holleman / April 10, 2023 /

The IT associate has been at HQ since 2011, but he started at the Exchange as a Class Six associate.

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Exchange Teams Prepare for Big Changes as 9 Army Posts Get New Names

By Robert Philpot / March 22, 2023 /

This year, nine Army installations named for Confederate figures will be renamed after people who exemplify U.S. military and national values. The changes will have a significant effect on Exchanges at all the posts. The changes begin with Virginia’s Fort Pickett, which will officially become Fort Barfoot on March 24. For the Exchange, this is…

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