Directorates/Regions
When civilian stores and restaurants in Hurricane Irma’s path closed or ran out of essentials, Exchanges across Florida were typically the last to close and the first to reopen, highlighting the organization’s unique capabilities and tireless dedication to serving those who serve.
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When Dianna Williams first began driving an 18-wheeler for the Exchange in 2001, reaching 1 million miles was far from her mind – she was focused on persevering in a male-dominated profession. Today, Dianna is being honored as the Exchange’s first woman driver to reach 1 million accident-free miles.
Read MoreThe face of retail is rapidly evolving due to changes in consumer shopping behavior. Providing an exceptional customer experience is essential to retain our current customers and to attract new shoppers.
These changes require the Exchange to execute innovative compensation programs to recruit and retain high performing customer-focused talent. The Exchange’s hourly associates are on the front lines, providing an exceptional customer experience.
How do service business managers and general managers determine which concessions will reside in Exchange malls and how much space they occupy?
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Customer Service Week (Oct. 2-6) is recognized as a week to honor those associates behind the scenes who answer calls 24/7, ensuring Exchange customers receive the best possible experiences. It’s a familiar sight this time of year as Customer Contact Center associates enjoy special luncheons and events with senior leaders, all the while continuing to…
Read MoreBy working in safe, conscientious ways, Exchange associates around the world are saving the organization money and helping boost earnings for Quality-of-Life programs. Click on the pictures to see what these associates did in this month’s installment of CAUGHT Doing the Right Thing.
Read MoreA new survey developed by the Exchange’s Inspector General’s office seeks to get a picture of associate morale and effectiveness.
Read MoreThe first of the new Veterans online shopping benefit truck designs was recently unveiled at the Waco Distribution Center.
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For the second year in a row, the Exchange fleet has taken top awards at the Great American Trucking Show (GATS) in Dallas. The event allows the Exchange to show off our fleet while also focusing on recruitment. The Exchange fleet took home the prestigious People’s Choice Trophy and 2nd place in the Company Working…
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Managers at the West Coast Distribution Center recently provided U.S. States Army Installation Management Command Commander LTG Kenneth Dahl a behind-the-scenes look at how the Exchange’s logistics network is transforming to welcome home 13 million Veterans with a lifetime online shopping benefit, starting on Veterans Day.
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